Our client requires the services of an Infrastructure, End User & Shopfloor Support Specialist (On-Site) Port Elizabeth and will be responsible for Configuration, deployment, and maintenance of Manufacturing Execution System (MES) and Shop Floor IT applications and interfaces.
End User Support and equipment including desktop and laptop PCs, CAD stations, multifunction printers, plotters and mobile phone equipment.
The Infrastructure, EUS and Shopfloor Specialist will report to the Plant IT Manager
POSITION: 2 Years Fixed Term Contract EXPERIENCE: Minimum 5 years related working experience COMMENCEMENT: January 2025 QUALIFICATIONS/EXPERIENCE Bachelors degree in Information Technology, Computer Science or similar qualification Technical infrastructure and user support qualifications 5+ years of experience Integrating, implementing, and supporting MES and Shop Floor technology solutions, preferably at an Automotive OEM or Tier 1 supplier.
3+ years of project management experience in implementing large, cross functional business and/or manufacturing IT solutions COMPETENCIES & SKILLS Technical Skills: Knowledge of various software, hardware, networks, and operating systems.
Familiarity with specific systems, tools, or languages commonly used in the automotive and Industrial Manufacturing industry is an advantage.
Problem-Solving: Excellent troubleshooting skills and drive to follow a problem through to resolution Customer Service Orientation: A passion for excellent service to internal customers and ability to build and maintain relationships, including dealing with international corporate support structures Attention to Detail: Strong attention to detail.
Maintain documentation and provide reporting where necessary. Adaptability: Ability to adapt to new technologies, systems, and procedures and conform to shifting priorities, demands and timelines.
Confidence working in a large, complex environment.
Reactivity: Ability to take initiative and promptly react to emergency situations, including outside of working hours Strong understanding and knowledge of manufacturing business processes Ability to work with others efficiently and effectively in a greenfield manufacturing environment ROLE: Infrastructure User Support Perform root cause analysis of major issues and prepare detailed incident reports
Deploy hardware, software and services and participate in the acceptance process in coordination with internal corporate stakeholders and in compliance with corporate standards Ensure the day-to-day support of users (software and hardware) and the resolution of incident, Implement changes in collaboration with Corporate Central IT. Escalate incidents to group level when issues cannot be resolved internally. Manage third party companies responsible for maintenance of resources (energy, air conditioning, inverter), security (protection of buildings, and technical installations) and any other ICT services Be the primary contact for interventions on the site's computer equipment and infrastructure, including outside of office hours, if necessary Apply corporate change management standards for interventions on the infrastructure, data centre and servers. Carry out periodic audits of workstations to verify that workstations are compliant Participate in the design and implementation of business continuity and disaster recovery plans MES Shopfloor Support Perform scheduled configuration changes and software updates to shop floor systems.
Execute all upgrade/commissioning steps per plan and direction from IT team lead. Work with end users to determine business needs/requirements for new/enhanced systems or applications Performs business process testing and IT integration tests on new enhancements and applications. Initiate communication as necessary to ensure clear understanding of business issues, project timelines, incident ticket status, etc. By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe. #isanqa #isanqajobs #PortElizabeth #Infrastructure #Shopfloor # EndUserSupport #Manufacturing#Support #FuelledbyPassionIntegrityExcellence iSanqa is your trusted Level 2 BEE recruitment partner, dedicated to continuous improvement in delivering exceptional service.
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