IntroductionDotcloud is looking for a 1st Line Support Consultant to join our team. You will be responsible for servicing our clients both remotely and/or on-site as required in the Johannesburg and Pretoria areas. This position requires a good understanding of technical troubleshooting, set-up and implementation of desktops, routers and firewalls.As a Support Consultant, you will need good communication skills between both your clients and co-workers. You will need to be presentable and professional, with a friendly and approachable demeanour. Dotcloud is looking to employ a hardworking go-getter with a great work ethic, teachable attitude and excellent teamwork.Reports To:Duties & ResponsibilitiesThe key responsibilities of the role include but are not exclusive to:Network configuration and troubleshootingEnsuring that existing clients have IT infrastructure that is correctly maintained to both Dotcloud's and the client's standardsMaintaining positive business relationships with Dotcloud's clientsVisiting clients on-site to assist with any technical support requirementsDesired Experience & QualificationMinimum Qualifications and Experience Required:1-3 years' experience in the following areas –Microsoft Office365NetworkingFirewallsOperating Systems (Windows Server)Hardware (Server & Desktop)A+ & N+Other Minimum Requirements:Presentable, approachable and well-articulatedProficient in both English and AfrikaansCustomer-service oriented with a problem-solving attitudeExcellent written and verbal communications skillsPackage & Remuneration± R15k depending on experience, with commission-based incentives.Interested?Dotcloud HQ located in Pretoria East, but the position will require travel across Gauteng. Own transport and valid drivers' licence essential. Candidates must be fully proficient in both English and Afrikaans in order to service Dotcloud's diverse client base.
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