Information Systems Support Specialist

Job Description
Be a key member of our Information Systems support team at one of South Africa's top asset management firms! We are on the lookout for a dedicated IS Support Specialist ready to perform critical operations, configurations, and maintenance on our production systems. Your role will involve tracking, managing, and reporting on IT problems, ensuring swift resolutions and maintaining seamless operations. If you are a team player who is passionate about technology, we are waiting to hear from you.
Duties and Responsibilities

Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients.
Document all automated and data distribution processes, service level agreements and escalation procedures including incidents, errors, and workarounds in the register.
Perform all relevant predefined support and maintenance requests.
Escalate all relevant incidents and errors to applicable second- and third-line support.
Conduct trend analysis on incidents and problems to identify problem areas.
Proactively implement appropriate measures, tools, and systems to monitor availability of service components and data.
Work closely with teams to ensure a continuous, stable, and efficient environment.
Efficient and accurate execution of core job aspects.

Ideal Experience

Minimum of 2 years commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry, or similar environment.

Ideal Qualifications

Relevant Degree or Diploma

Most Important Attribute

Analytical
Problem solving
Perform well under pressure
Time management
Multi-tasking abilities
Interpersonal skills
Attention to detail
Methodical
Quick learner
Communication skills

Systems Knowledge

Tech Stack Required:

T-SQL

Tech Stack Desired:

SSRS
Azure or similar cloud capability
ActiveBatch or similar automation tool
PowerShell or similar scripting language
C#



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