Job title : Information Communication Technology Intern x 3 Ref: AgriS1102/2024
Job Location : Gauteng, Pretoria
Deadline : December 18, 2024
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KEY PERFORMANCE AREA - FUNCTIONAL OUTPUTS / ACTIONS Providing the first level of internal IT support for AgriSETA end-users Handling of all verbal, e-mail, and phone queries, and ensuring these queries are logged Log calls on the call logging system (Helpdesk) and maintains full documentation Solve desktop hardware/software problems and provide ongoing support for staff Provide functional support for assigned departments or areas and assist technology users with basic problems and training needs Install standard hardware, software, and upgrades Perform basic system management and routine security administration, including updating endpoint devices Gain a working knowledge of system commands, utilities, and operations Identify, research, and recommend resolutions of technical problems and perform routine repairs under the guidance of senior technical support representatives Identify and report areas for product improvement or needs for new products Refer more complex problems to higher level technical support representatives Maintain, update, and keep the department or area computer/inventory tracking system current Assist with Cyber security awareness campaigns Assist to remediate ICT vulnerabilities detected Participate in the implementation, monitoring, and upgrading of computer anti-virus and malware protection systems. Assists with ICT risks, ICT Projects and ICT Governance/Operations Management
Ad HOC Any other duties which may be assigned from time to time by the Manager
Minimum Qualification and Experience National Diploma/ NQF level 6 in Information Technology / Certification in A+, N+, and MCSE/Microsoft Azure Fundamentals No working experience required. ITIL and COBIT foundation certification will be added advantage
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