(Industrial) Workshop Administrator #Warranty'S #Machinaryrepairs

A well-established and stable wholesale distributor and repairer of tools and machinery is seeking a bi-lingual (Afrikaans & English) Workshop Administrator to join their thriving Edenvale team.
You would be responsible for the administration of the repairs and servicing of the company's tools and machinery.
Requirements

Grade 12 or equivalent
Fluent in English & Afrikaans
Microsoft programmes, i.e. Excel, E-mail, etc.
+ 2 years Syspro or similar operating system knowledge
Experience in After Sales Service is an advantage
Good communication ability both verbally and in writing (English)
Driver's license and own transport would be an advantage

Main duties

Responsible for providing a positive after-sales service experience to all customers.
Accountable for handling customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints to all internal and external customers.
Responsible for ensuring all repairs or returns process in the workshop are captured on the RMA system, efficiently and accurately, and within the company's stipulated lead time.
Ensure accurate records are kept of all repairs/jobs done, including cost of labor and spares issued to be captured in the RMA & WIP Program.
Ensure repair costs are monitored always to ensure economic feasibility to the company.
Ensure out of Warranty Repairs are costed and quoted to the customer, using the RMA Program, thereby ensuring profitability for the company.
Work with the Workshop Manager to develop and implement internal systems to record returns, repairs, and credits, ensuring the information is reported to Senior Management monthly.

This post is perfect for someone who enjoys a steady, secure environment.
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