A well established and stable wholesale distributor and repairer of tools and machinery is seeking a bi-lingual (Afrikaans & English) Workshop Administrator to join their thriving BRACKENFELL team.
You would be responsible for the administration of the repairs and servicing of the companies tools and machinery.
Requirements
Grade 12 or equivalentFluent in English & AfrikaansMicrosoft programmes, i.e. Excel, E-mail; etc+ 2 years Syspro or similar operating system knowledgeExperience in After Sales Service is an advantageGood communication ability both verbally and in writing (English)Drivers license, and own transport would be an advantage
Main duties
Responsible for providing a positive after-sales service experience to all customers.Accountable for handling customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal and external customersResponsible for ensuring all repairs or returns process in the workshop are captured on the RMA system, efficiently and accurately, and within the companys stipulated lead time.Ensure accurate records are kept of all repairs/jobs done, including cost of labor and spares issued to be captured in the RMA & WIP ProgramEnsure repair costs are monitored always to ensure economic feasibility to the companyEnsure out of Warranty Repairs are costed and quoted to the customer, using the RMA Program, thereby ensuring profitability for the company.Work with the Workshop Manager to develop and implement internal systems to record, returns, repairs and credits, ensuring the information is reported to Senior Management monthly.
This post is perfect for someone who enjoys a steady, secure environment.
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