Job Summary:
To ensure effective merchandising of clients' products at store level.
Key Responsibilities and Deliverables:
Shelf health and effective administration
Count and determine stock to be merchandised and document
Unpack stock and document
Document drawn stock
Ensure all lines are on display
Monitor stock levels
Report and follow up out of stocks to relevant party
Check quality continuously, respond to poor quality or damage
Ensure careful stock rotation
Keep area clean, tidy and uncluttered including store room
Identify cross merchandising opportunities and ensure execution after approval
Accuracy of PI Labels and price stickers
Draw stock according to requirements and document
Replenish displays, lift and move stock forward
Customer/Client satisfaction
Feedback on customer complaints, queries and requests
Greet and acknowledge customers
Communication on and upkeep of product knowledge/knowledge of promotions
Ensure professional and value adding Customer/Consumer service
Advise on use of products
Ensure professional appearance and conduct
Ensure company uniform is clean and tidy
Effective teamwork and self-management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Key Competencies
Communication
Organisational commitment
Teamwork & collaboration
Relationship building
Agility
Performance & results driven
Continuous growth & improvement
Resilience & stress management
Service excellence
Analysis & problem solving
Planning & prioritisation
Quality & detail excellence
Minimum Qualifications:
Grade 12
Minimum Experience & Requirements:
1 year experience in Merchandising and Smart phone
Knowledge, Skills & Abilities:
Communication Skills
Time Management Skills
Customer Service Skills
Planning and Organising Skills
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