Incident Management Specialist

IT Incident Management AgentLocation: JohannesburgAbout the Job:We are hiring an experienced IT Incident Management Agent to join our team. If you're excited to be part of a winning team, Zensar is a great place to grow your career. You'll be glad you made the right choice to join us.About Zensar:We are a technology consulting and services company with 11,800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. Our success in South Africa for 24 years comes from our people-first focus that emphasizes empowerment from the ground up.Zensar is recognized as proudly South African in 2022 and is the Top Employer in 2024, 2023, and 2022 in South Africa by the Top Employer Institute. Zensar is a certified B-BBEE Level 2 contributor and partners with MICT, SETA, Education Africa, and Tomorrow Trust. We strongly believe in the power of communities and leveraging diversity to solve problems together.Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development, and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:Putting people firstClient-centricityCollaborationGrow. Own. Achieve. Learn. with Zensar. To know more about our Employee Value Proposition.Role: L1 Support - Incident Management AgentRequired Skills:Experience in IT support in ERP systems.Strong hands-on experience with Pega or Oracle ERP (Order Configuration) or Supply Chain.Preferred Qualifications: Pega certification or ITMS certification is preferred but not mandatory.Key Responsibilities:Act as the first point of contact for incident management, ensuring quick resolution of issues and minimizing downtime.Provide L1 support for Pega or Oracle ERP systems, with a preference for experience in Order Configuration or Supply Chain modules.Monitor, track, and escalate incidents as necessary to ensure timely resolution.Collaborate with other support teams to address complex issues and provide seamless service to end-users.
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