Our Client is a distinguished inbound luxury Destination Management Company (DMC) based in Heidelberg, Gauteng, specialising in crafting exceptional experiences for discerning travellers from around the world with a main focus in the North America market. Our team takes pride in curating bespoke journeys through Southern & East Africa that leave lasting impressions. We are seeking an experienced Inbound Tour Consultant with a minimum of 3 years experience working in the luxury inbound travel market as a consultant.
Role Description
This is a full-time role for an Inbound Tour Consultant with experience in the luxury market. In this role, you will be responsible for providing outstanding inbound travel services to our clients, including itinerary planning, creating and managing bookings, and providing accurate travel documentation & information. You will also maintain relationships with suppliers and handle any issues that may arise while clients are travelling.
Responsibilities
Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately
Managing all aspects of tours from quoting through to post tour file closure
Ensuring your in-country guest tours run smoothly and without error
Being on call for your in-country guests after hours while they are travelling
Maintaining accurate tour administration
Booking all services for your tours
Coordinating all invoicing/payments for your tours with accounts
Reconfirmation of all services prior to travel
Preparation of travel documents
Qualifications & Skills
Minimum 3 years of proven experience as a luxury inbound travel consultant
Exceptional interpersonal and communication skills, with the ability to interact effectively with high-profile clients & agents
Knowledge of luxury travel destinations, accommodations, and experiences in Southern and/or East Africa
Excellent written and verbal command of the English language
Proficiency in Tourplan is essential
Proven ability to work effectively in a team and independently
Crisis management and problem-solving skills
Attention to detail and organizational skills
Ability to handle high volumes of work without compromising on accuracy
Working with a sense of urgency and meeting deadlines
Note:Leave is not granted during the peak holiday season in December.
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