Inbound Tour Consultant - Heidelberg, Gauteng

Distinguished inbound luxury Destination Management Company based in Heidelberg, Gauteng specializing in crafting exceptional experiences for discerning travellers from around the world with focus in the North America market is looking for a Tour Consultant. The team takes pride in curating bespoke journeys through Southern & East Africa that leave lasting impressions.
This is a role for an Inbound Tour Consultant with experience in the luxury market. In this role, you will be responsible for providing outstanding inbound travel services to clients, including itinerary planning, creating and managing bookings, providing accurate travel documentation & information. You will also maintain relationships with suppliers and handle any issues that may arise while clients are travelling.
Responsibilities
Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately
Managing all aspects of tours from quoting through to post tour file closure
Ensuring your in-country guest tours run smoothly and without error
Being on call for your in-country guests after hours while they are travelling
Tour administration to be maintained and accurate
Booking all services for your tours
Coordinating all invoicing / payments for your tours with accounts
Reconfirmation of all services prior to travel
Preparation of Travel documents
Requirements:
Minimum 3 years of proven experience as a luxury inbound travel as a consultant
Exceptional interpersonal and communication skills, with the ability to interact effectively with high-profile clients & agents
Knowledge of luxury travel destinations, accommodations, and experiences in Southern and/or East Africa
Excellent written and verbal command of the English language
Proficiency in Tourplan is essential
Proven ability to work effectively in a team and independently.
Crisis management and problem-solving skills.
Attention to detail and organizational skills.
Ability to handle high volumes of work without compromising on accuracy
Working with a sense of urgency and meeting deadlines
Salary
Competitive and market-related, commensurate with experience in the luxury travel industry.
Commission-based incentives