Inbound Customer Service Agent

Responsibilities:Perform data quality checks on captured filesRequest ANF from the Line and upload into FCMS once receivedAction all SOB requestsSend ANFs and correct invoices to clients 7 days prior to ETAProcess SARS via EDI within the deadlineClear sentry reports dailyUpdate sailing schedule (6 weeks in advance)Update vessel ATAs on OasisAction re-direction / urgent movementsArranging / handing over trem cards / haz declarations to ICS for hazardous cargoMonitor NRCS / SAPS Border stop containersMonitor DAP / DDP shipmentsSend the Outturn report to the agents - follow upViewing damaged cargo and instructing ICS how to handle the damaged cargoProcess invoices within 24 hours of receipt and send proof of payment to the party involvedMonitor container release status on NAVISPrepare costing (including ensuring that origin billing / invoicing is correct, follow up for amended invoices with the correct charges)Oversee the allocated Inbound Clerk's functionsMeet monthly budget (volume and revenue) Requirements: MatricPrevious relevant experiencedTertiary qualification an advantageAbility to work in a fast-paced, demanding environmentExcellent time management skillsAttention to detailAbility to use initiative