Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R7166.25.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while you'll become part of a community of likeminded individuals that become friends for life.
What you will do in this role
Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioral and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers, and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offering solutions to any issues or concerns that customers might face
Your qualifications and experience
Have a minimum of 1 year customer service experience / 6 months call centre (essential)
Passed Grade 12
Ability to work shifts aligned to UK business hours
Proficient in English verbal communication
Are self-motivated and highly responsible
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
A monthly salary of R7166.25
Fantastic Employee Assistance Programme (EAP)
Medical aid for main member covered by company
Subsidised transport
Group life cover
Access to financial well-being sessions, will writing sessions, and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture
Ready to bring your skills, experience, and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to workIn accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Job Types: Full-time, Temporary
Pay: Up to R7166,25 per month
#J-18808-Ljbffr