With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Welcome to the relentless pursuit of better.Inviting applications for the role of Inbound – Clerk (Process Developer) - Senior Process Associate - English - Onsite Johannesburg!To handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.Responsibilities• Query Handling Responsibilities (all queries will be credit related)• Accountable for the management of internal call transfers to the specialist or escalated tiers• Determine and capture customer reasons for not wanting to pay outstanding amount and resolve the issues• Resolve customers statement query by running a recon, updating customer information or escalating the issue to SSC• Education of customer on alternative channels/Self-help channels for query resolution• Responsible for educating the customer in the use of their products and services to reduce propensity to call, and to direct customers to self-service where appropriate• Accountable for the achievement of First Contact Resolution targets as an individualQualifications we seek in you!Minimum qualifications• Completed / In progress Diploma or B.Com Degree in Finance or equivalent • Experience within FMCG environment (Advantageous)• Good understanding of the NCA • Clear credit record/Background checks to be conducted• Credit Control Experience• SAP(R/3) finance knowledge • Excel knowledgePreferred qualifications/Skills• Being able to work well in a team• Ability to establish and maintain effective relationships with management and across all levels of associates and with external customers• Strong problem-solving skills• Attention to detail and accuracy• Good planning and organizational skills • Excellent telephonic and customer interaction skills• Sense of urgency • Ability to work under pressure• AssertiveWhat we can offer!• Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional tranings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Medical Aid, Retirement and risk benefitsIn case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.
