Inbound Call Centre Agent - Banking (3-Month Contract)

One of our clients in the banking industry is seeking inbound call centre agents.
Qualifications and experience:MatricNo less than 2 years' experience within banking / financial services customer care / inbound call centreBCOM - Banking / Finance / Accounting / Auditing / Investments / EconomicsClear credit recordClear criminal recordWilling to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm).
Alternate on Saturdays / Public holidaysBasic and incentiveSkills:CommunicationNegotiationObjection handlingCustomer serviceRelationship buildingKey performance areas: Attend to customer credit card queriesResolve queries in a timeous mannerOvercome client objectionsWork towards reaching target