Thompsons Africa is a Destination Management Company supplying meet and greets, transfers, fully escorted and group series tours, seat-in-vehicle tours, open-vehicle safaris and FIT services in South and Southern Africa.
Established more than 36 years, we provide memorable and life changing African holiday experiences thereby ensuring our customer's success in selling Africa.At Thompsons Africa, we have a strong passion for holidays and providing top-notch service.
Over our many years of existence, our team's unwavering dedication and commitment have played a pivotal role in establishing us as a leader in the Inbound Tourism industry.
We value creativity and adaptability in our staff members, and in exchange, you'll have the opportunity to work in a vibrant and dynamic culture.The role will be located in Westville, Durban.As an Ad hoc Groups Proposals Consultant, you will play a vital role in understanding and fulfilling customer needs and requirements.
Your skills in negotiation will shine as you secure favorable rates and services propose and secure ad hoc groups.
Embrace the importance of following established processes and ensure that every confirmed proposal is handed to Reservations efficiently and promptly.The key performance areas and responsibilities include but are not limited to:1.
Maximise quote conversion rates and meet targetsNegotiate and secure the best rates with suppliersItinerary development: craft exceptional journeys with creativityImplement allocationsProvide value-for-money optionsMeet turnaround time expectations: honor commitments and timelinesFollow up on all quotations: nurture potential through proactive communicationPresentation of proposals: showcase ideas with passion and clarityAnalyze reports on quote conversation: unlock insights that drive success and growth2.
Supplier relationshipsCultivating strong relationships with Thompsons Africa's preferred partnersDemonstrate knowledge of supplier offeringsIdentity and establish the best productProactively seeking out new products and innovative concepts3.
Customer relationshipsExceed customer expectations through exceptional service deliveryOffer customers the best available price and product optionsCultivate strong, lasting relations with every customer interactionDeliver all correspondence, documentation, proposals, and presentations accurately and promptlySeek to understand the reasons behind proposal declinesRequirementsQualificationGrade 12 (essential)Related tertiary qualification in Travel and Tourism (highly preferred)Minimum Experience requiredAt least 5 years of relevant experience in Inbound TourismExperienced in costing and proposing intricate and detailed ad hoc travel groupsExperienced in handling a large number of group quote requests, often with tight deadlines.Experience working within reservations/booking systemsMinimum Knowledge requiredFull understanding of travel products and servicesExtensive knowledge of destinations and logistics in South and Southern AfricaCore CompetenciesExceptional negotiation skillsOutstanding listening and writing skillsAdvanced proficiency in Microsoft Office, including Word and ExcelKeen attention to detail and accuracyAbility to propose new products or ideasEfficient multitasking abilitiesHighly organized with excellent time management skills and adaptability to changeExtensive research experience requiredAbility to work with quick turnaround timesProactive mindsetStrong ability to manage and influence othersCreative and innovative
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