At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
We tailor every aspect of our guests' stay to bring their dreams and desires to life.
With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures to mindful moments and exclusive, tailored experiences.
The warm South African charm is one of our most unique and valued assets.
With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.
Job Summary Assist In Room Dining Manager and Banqueting to lead, manage and organize all requirements for the department to the highest standards and in accordance to the standard operating procedures.
Assist the HOD at all times with necessary administrative work.
Fill in for the HOD when he/she is off or leave taken. Key Duties and Responsibilities Ensure the department and back areas are thoroughly clean at all times.Present oneself in a way that enhances the overall guest experience.Ensure that all mise en place is correctly prepared prior to commencing service.Prepare all food and beverage requests within the time parameters set by the resort.Demonstrate excellent product knowledge of all food, beverage, tobacco and special functions held at the resort.Participate in the service of any special functions or events organized by the resort.Ensure to exceed revenue budgets set by the resort through up-selling within your own outlet, as well as cross-selling other outlets.Supervise the undertaking of physical asset inventories each month.Act in a responsible manner, especially in regard to the sale of alcoholic beverages.Supervise the collection and distribution of outlet incentives.Generate reports for the outlet and ensures that they are delivered to the correct receivers.Attend F&B morning briefings in the absence of the Head of Department.Assist HOD to conduct monthly GROW sessions to give waiters and order takers regular feedback.Assist in the process of recruiting new employees for each of the departments together with the Head of Department.Organize and coordinate special functions and events.Continuously train and motivate subordinates to ensure resorts standards are maintained.Delegate responsibilities to department personnel and ensure tasks are completed.Handle guest complaints in a professional manner as per Policy & Procedure (service recovery).Ensure disciplinary action is taken when necessary.Perform any additional or special duties as directed by a superior.Maintain highest levels of personal hygiene and grooming at all times.Practice proper telephone etiquette with colleagues and guests.Ensure all tasks assigned by superiors are completed in a timely fashion.Ensure excellent communication and working relationships with colleagues are maintained.Ensure that a safe, hygienically fit working environment is maintained at all times.Remains current on all resort happenings, including guests in-house, arrivals and departures.Exhibits outstanding knowledge of the resort, Cape Town and the South African culture.Knows and applies resort's Policies & Procedures.Conducts a monthly communication meeting with line staff.Conducts a daily briefing prior to service.Ensures maintenance work is completed in a timely and professional manner.Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law.Skills, Experience & Educational Requirements Fluent in written and spoken English; other languages a distinctive advantage.Ability to work well under pressure.2 years experience in a similar capacity.Effective communication and multi-tasking skills.Computer literate (Microsoft Office).Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.
We believe in making our guests happy beyond anything they have ever imagined.
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