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Joining on a contractual basis, as an In-flight Operations Lead, the Contractor will be required to support the Flight Operations Manager.
Responsible for overseeing improved customer satisfaction within flight, whilst managing Cabin Crew HR and ER matters.
Duties will include collaborating with the Food and Beverage Manager and Guest Relations Manager to ensure elevated guest satisfaction.
Act as a liaison with the aircraft operator and cabin crew department.
WORKING ENVIRONMENT White Desert Africa is the South African logistics subsidiary of White Desert Limited, a UK-based tourism company providing luxury tours of Antarctica.
This role is office-based in Cape Town and will generally have normal working hours, except for occasions when overtime work may be required.
KEY ACTIVITIES & RESPONSIBILITIES Accountability for ER (Employee Relations) within the Cabin Crew area, providing credible advice that aligns with the HR (Human Resources) strategy.Stay updated with current and forthcoming employment legislation and communicate it to the business.Ensure adherence to company policies.Design and compile relevant processes and procedures.Ensure all safety measures are observed.Conduct pre and post-flight briefings and reports.Cooperate with the crew and leadership.Manage human factors and crew resource management (CRM).Oversee the safety management system (SMS).REPORTING ARRANGEMENTS This role reports to the Flight Operations Manager.
CANDIDATE SPECIFICATIONS Fluent in both spoken and written English.A Bachelor's Degree in Business Administration, Public Administration, or Management.Previous customer service, first-class service experience (Desirable).Holder of a current EASA cabin crew attestation or have held the attestation (Advantageous).Previous experience in hospitality, preferably in a managerial position.Hold a valid passport (with a minimum of 12 months before expiry date) with unrestricted right to work and travel globally.Undergo a Criminal Record Check in the previous five years and provide satisfactory references for the last five years.Willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year.Based in Cape Town, South Africa.SKILLS Effective time management.Emotional resilience.Extensive knowledge of Word, Excel, and PPT.This is a 4 to 6 month contract role, with no offer of permanency.
Preference is given to South African residents (or with a valid work permit), Cape Town-based individuals who are immediately available.
Please send your CV and cover letter, including the position you are applying for in the subject line, to ******.
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