In-Contract TrainerPosition: Full-time, Office-basedLocation: Bellville, Cape TownPlease send your latest CV to Michelle - ****** PROFILEOur client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide.
They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers' infrastructures.
About the roleOur client is looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programmes that will boost employee's workplace performance in alliance with our company's core values and customer's requirements.
Tasks and ResponsibilitiesDeliver In-Contract trainingIdentify training needs by evaluating strengths and weaknesses.Translate requirements into trainings that will groom employees for the next step of their career path.Build training programs and prepare teaching plans specific to the Customers and our client's requirements.Develop handouts, instructional materials, aids, and manuals.Acclimate new starters to the designated Service DeskDeliver training coursesAssess training effectiveness to ensure that the taught skills and techniques are embedded into employees work behaviorPeriodically evaluate ongoing programs to ensure that they reflect any changesStay abreast of any new trends specific to the Customers estate as well as learning techniques and technologiesProvide input into the larger Service Desk on-boarding programme - identify areas of improvement, etc.Manage RelationshipsCollaborate with Team Members, Customers and Service Management teamsLiaises with Service Desk Team Leaders to ensure alignment to the Customer and ContractIdentify trends and drive areas for improvementLeadTake accountabilityProvide mentoring, advice, and guidance to peersLead by example – Punctual, role model etcStrong sense of maturity towards work and colleaguesSupportive and Customer CentricTrustworthy, Enthusiastic and ConfidentEssential Knowledge/SkillsProven experience in designing multiple training events in a corporate settingExtensive knowledge of instructional design theory and learning principlesProven ability to master the full training cycleFamiliarity with traditional and modern training methods, tools, and techniquesFamiliarity with talent management and succession planningAbility to conduct cost-benefit analysis and calculate training ROISound decision making and organizational skillsAbility to present complex information to a variety of audiencesPrevious experience in a high-pressured environmentIT proficiency is a must have Essential Qualifications BS degree in Education, Training, HR, or related field.Proficiency in MS Office.Knowledge and experience in a Service Desk/Call Centre environment
