Main job function
Job Summary forImport Controller
To manage and handle the full function of a Sea / Air / forwarding shipment / Project Cargo.
Main Duties and Responsibilities:
Operational
Registering Files on Ship Shape and ensuring a digital copy is on the server
Invoicing and file balancing on Ship Shape
All correspondence to the client relating to their stock and shipments
Customs Entries and Acquittals
Bill of Ladings Obtaining release from shipping lines
Processing Cargo Dues
Processing of Creditors invoices
Status reports
Booking freight ad hoc
Month End Reports
Audit Queries and full financial management of file
Customs STOP knowledge
State vet / Port Health
NRCS
Customer Service
All service levels pertaining to the clients requirements.
Effective use of e-mail communications
Always communicate professionally with all parties.
Customer service to be optimal
Communication
This department is fully responsible for all communication levels, which include:
Liaising with the customers
Liaising with the shipping lines
Liaising with the transporters
Liaising with border agents
Reporting
Daily Tracking shipments to the clients
Daily invoicing schedules
Resolving queries on time
Proper execution of clearance on SS reporting
General
A candidate with important knowledge of both air and sea would be suitable for this position. Someone who has strong communication skills and who has worked in other fields within the organization would do very well in this position.
Key performance indicator
On-time delivery rate: This measures the percentage of shipments that are delivered on or before the expected delivery date
Cost per shipment: This measures the total cost of each shipment, including production, processing, shipping, customs duties, taxes, fees, and other overheads
Compliance rate: This measures how well the company adheres to the rules and regulations of the countries and authorities involved in the import/export process
Lead time: This measures the duration and frequency of each stage of the import/export process, including transportation, customs clearance, and delivery
Inventory turnover ratio: This measures how quickly the company's inventory is sold and replaced over a given period
Customer satisfaction rating: This measures the level of satisfaction of customers with the company's import and logistics services
Percentage of shipments with damage or loss: This measures the percentage of shipments that are damaged or lost during transportation
Character attributes
Solutions-driven individual
Problem-solving skills
Ability to face challenges with a positive attitude
Ability to function well under pressure
Demonstrates initiative and adaptability
Systematic and methodical
A sense of urgency
A reliable, self-disciplined, enthusiastic team player with a "can-do" attitude
Logical thinking, out-of-the-box solutions
Skills Requirements
Shipshape
Excel
Word
SAP (an advantage)
Basic Customs Knowledge
C&F Knowledge
QUALIFICATIONS AND EXPERIENCE
Minimum Matric
Qualification (Diploma / Degree in Logistics, transport, and supply chain will an advantage)
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
