Duties & ResponsibilitiesCompany Overview: Our client is a leading international provider of omnichannel Business Process Outsourcing (BPO) solutions. They offer innovative services across various industries, driving business impact globally.Location: Remote work with flexibility for onsite consults in and around KwaZulu-Natal (KZN).Main Purpose of Role: As an Implementation & Consulting Specialist, you will play a key role in providing field (onsite at customers) and remote support, consultation, and implementations to clients. Your expertise will contribute to maintaining and improving customer satisfaction levels, driving business impact through omnichannel BPO solutions.Key Responsibilities:Assist clients globally with their implementation needs, focusing on omnichannel BPO solutions.Lead and participate in implementations according to project plans and budgets.Collaborate with clients to understand their unique requirements and provide tailored solutions.Provide ongoing support and consultation to ensure smooth operations and client satisfaction.Contribute to knowledge sharing and continuous improvement initiatives within the team.Required Qualifications and Experience:Degree/Diploma or relevant tertiary qualification in IT, Business Administration, or related fields.Certifications related to BPO industry and project management are advantageous.Minimum 3 years of experience in BPO services, Consulting, and Implementation.Strong understanding of omnichannel BPO solutions and technology.Excellent communication, presentation, and stakeholder management skills.Customer-centric approach with a focus on delivering high-quality service.Ability to work effectively in a fast-paced and dynamic international environment.Technical and Behavioural Competencies:Good understanding of omnichannel BPO solutions and their impact on business operations.Proficiency in Microsoft Office tools and project management software.Ability to analyze client needs and develop customized solutions.Strong problem-solving and decision-making skills.Collaborative mindset with the ability to work in cross-functional teams.Standard Processes & Tools:Utilize tools and methodologies to streamline implementations and improve efficiency.Stay updated with industry trends and best practices in omnichannel BPO solutions.Participate in training and development programs to enhance skills and knowledge.Why Join?:You'll have the opportunity to work with a dynamic and diverse team on cutting-edge omnichannel BPO solutions for global clients. Competitive compensation packages, professional development opportunities, and a supportive culture await you.
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