Description The Implementation Consultant is responsible for understanding our clients needs therefore ensuring the smooth implementation of our systems.
Key Responsibilities Understand all the functionality within the various systems that the team onboard and implement.
(GhostPractice, Core, Index, Credas and SM22).
Interviewing clients and their staff to understand their business and operational requirements.
Analysing the information that clients currently use to perform their duties.
Data migrations where required this includes but not limited to managing and completing the conversion process between the conversions Team and Implementation Team.
Train clients on all the functionality within the various systems.
Problem solving of client issues.
Functional testing of software.
Preparing and managing project plans.
Servicing clients in terms of their requirements of the various systems.
Meeting with clients and internal stakeholders throughout the project process.
Skills, Knowledge & Expertise Previous accounting experience (ideally legal accounting).
Strong Administrative skills Ability to handle multiple priorities and remain focused and organized.
Ability to effectively communicate verbally and in writing.
Proficiency in Microsoft Office products.
Understand all the functionality within the various systems.
Effectively manage Project Milestones and Due Dates.
Previous GhostPractice experience and Project Management experience would be advantageous.
Job Benefits At Dye & Durham we strive to be visionaries!
As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities.
We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together Dye & Durham is a global leader in legal technology.
The company's three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.
Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.