Job Description:The purpose of Global Information Management (IM) is to enable the delivery of business processes, communication, collaboration and knowledge management through the deployment, support and maintenance of enterprise technology, infrastructure, applications and mine technical systems.This is a tactical role conducting and managing IM demand management, support, governance, analysis, project, and vendor management services within the targeted domain.
The role is a De Beers Group business leader with extensive knowledge of the client facing application landscapes.
They are aligned with IM and business objectives and operating model.To support the business strategy of leveraging systems to directly drive business value.Key Tasks:Work with business process owners and solution architect, to create and maintain a prioritized, version-controlled development roadmap for applications owned, to enable business strategy.Perform functional analysis, requirements definition and solution configuration and testing, in conjunction with delivery teams.Lead and supervise development of solutions across projects and enhancements in the global solution scope.Lead design and implementation, user documentation, data migration and reconciliation for business systems.Drive the adoption of best practice and enforce the use of standard systems and solutions for local solutions and applications.Manage system demand, challenge assumptions to requirements to focus on value, establishing practicality and better ways of working.Gain consensus and buy-in from key stakeholders on all major decisions regarding system development.Plan the product lifecycle, lead product release plans, and set expectations with the business on delivery.Coordinate activities for cloud resources to meet application demands, budget constraints, and security requirements.Act as the key escalation point of contact for service providers and business in problem solving and investigations related to priority 1 and 2 incident.Work with third party services providers to ensure that the correct service levels are achieved.
Track and monitor service provider process outputs to ensure that appropriate and effective service is delivered.Understand and manage the resource requirements with 3rd party support partners, in line with budget.Ensure the knowledge underpinning application/service delivery is documented, managed, and maintained.Identifies risk root causes and quantify potential business impact.
Implements solutions to reduce level of exposure.Responsible for ensuring owned applications are compliant in terms of regulations and audit requirements.Participate in internal and external audit engagements and ensures that IT general controls are upheld in all aspects of the solutioning and support.Managerial responsibility for System Support Analysts, managing work allocation, assessing performance, and supporting employee career development.Actively participate in all business Safety, Health, and Safety initiativesWork safely and be committed to being a safety leaderMust be prepared to travel and work flexible hours when required.
