Company DescriptionWe're re-imagining mining to improve people's lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee value proposition, we're putting the development and growth of colleagues first by ensuring everyone at Anglo American has the career experience they deserve.Job DescriptionRole will be based in Kathu, Northern CapeServe as the business relationship conduit for the allocated site stakeholders on Global IM TechnologiesEnable the business to achieve its objectives through the effective use of technologyImplement, track and monitor performance dashboards and highlight opportunities for improvement across relevant sitesImplement and deploy consistent practices (Anglo American OM model) of Contractor and Contract Management for all vendors at a site level to improve the quality of service delivered to the operations.Seek advice from centralised competencies, industry experts and operational expert teams.Integration and Collaboration across peer groups.Implement and Support Commercial and Operational technology principles, standards and designs for operations.Support the prioritisation of localised IM (Commercial and OT) Solution "Demand Requests" and ensure resourcing synergies are captured across sites.Manage and take responsibility for the overall remediation of all IM critical service disrupting incidents (including RCA and remediation plans and actions).Monitor and control all global IM priority calls (Incident Management).Ensure Global IM services are delivered according to standard operating procedures and agreed Service Level Agreements (SLA)Focus on global IM customer service, troubleshooting and immediate time-bound response for the Global IM usersMonitor the performance, cost, and demand within the business economic context and approve budgets in the Global IM environmentIdentify service improvement opportunities from data trend analysis and Global IM customer input/need.Prepare and distribute IM monthly performance reportsMonitor and manage onsite Global IM contractor resources to ensure alignments with the contract and SLA expectations (safety, contractor packs, etc.)Ensure effective Global IM change management processes are in place for any new infrastructure or system changes at the site and regional levelsTranslate business requirements into functional specifications for the Global IM organisationUnderstand technological trends in Global IM and use this to propose solutions to business, in conjunction with the relevant Technical SpecialistsCoordinate communication with all business areas that impact the Global IM project processes, budgets, and site risk assessments.Adhere to the safety protocol in the region and be a safety leader for all Global IM activities.QualificationsAn undergraduate qualification (bachelor's degree or equivalent) in the relevant IM Discipline and TechnicalDesirable: It would be advantageous to have a postgraduate qualification in the related IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity.Technical Knowledge:IT and OT discipline and governanceChange management and stakeholder engagementHQ, Regional and Frontline IM services, toolsets and standardsTeam leadership to ensure effective resource utilisation across the portfolioRegional and local conditionsAnalyse challenging scenarios and requirements from vendors, peers and businessLiaise with a professional team on solutions, designs, and architecture to make sure the roadmaps are followed and aligned with IM and Business strategies, analyse and identify risk root causes and quantify potential business impactImplement solutions to reduce the level of exposure and riskInterpret policy and explain why work needs to be completed in a particular mannerExplain how a specific process task needs to be fulfilledEngage with key stakeholders and understand their requirementsAssign and re-assign work to ensure outputs and the elimination of wasteParticipate in Regional initiatives, projects and business initiatives and deliver on technical solutions, processes, and requirementsPerform continuous monitoring reviews to make sure that the process aligns with the overall systemsDeliver a portfolio of Global IM services to client and site baseHousing will be provided.Additional InformationWho we areWe aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources – diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel – our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.How we are committed to your safetyNothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.Inclusion and DiversityAnglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.How to applyTo apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of the process.Advert closing date: 11 November 2024
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