Ict Infrastructure Support Specialist

About our client: A fast-growing finance and technology company operating in Zambia, South Africa, Uganda, and Kenya. They deliver personal lending products through online, mobile phone, and branch channels. The company is backed by strong shareholders and a board of directors with extensive experience in entrepreneurship and lending. The ideal candidate for the IT team must be conscientious, curious about how things work, and possess a healthy spirit of adventure and a sense of humor.Minimum RequirementsA relevant degree or diploma.3+ years of relevant work experience in an IT support environment.Strong analytical and problem-solving skills using logical pragmatic reasoning.Attention to detail.A concern for order, quality, and accuracy. A meticulous approach to work.Fast and self-learning abilities.Result orientation and eager to work hard and smart.Good communication skills.Willingness to travel.Passion for Africa and willingness to work in a developing world context.Duties and ResponsibilitiesImplementation and Maintenance: Oversee the group's ICT infrastructure, including:IT Hardware: Procurement, setup, maintenance, and replacement processes.Networking and Cabling: Ensure consistent high standards throughout the group.Connectivity: Data, voice, telephony - monitoring, troubleshooting, and management.Desktop Security: Monitor and manage antivirus and patch management.User Security Awareness: Provide input into training.Desktop Support Services.Escalation Contact: Serve as the point of contact for in-country IT teams.Supplier Relationships: Ensure positive management with in-country IT teams.Google Workspace: Administration and adoption.Other Responsibilities: Firewalls, VPN, queueing systems, CCTV.
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