A recent professional profile photo is to accompany your application.EMPLOYMENT TYPE:PermanentSECTOR:ITBASIC SALARY:R26,000START DATE:A.S.A.P / ImmediateREQUIREMENTS:MatricRelevant IT Qualification5 - 7 Years IT experienceMCSE / MCITP or Recognised Degree/DiplomaMicrosoft Server 2008, 2012, 2016, 2019Microsoft Exchange 2016, 2019, DAGMimecast Email gateway ManagementO365 / Azure AdministrationRDS Terminal Services (2016, 2019)Active Directory (2012, 2016, 2019)DNS, DHCP, RoutingWindows File Server Management (DFS)ITIL v3/4DUTIES:IT Operations:Monitoring of all Infrastructure as a member of the I&O team.End-User Support for business IT contact centre for business.Support Business with Telephony, infrastructure, and connectivity and MS operations.Implement and adhere to best practice guidelines, policies, processes, and procedures.Ensure technical operational efficiency within the business.Execute business needs, based on identified priorities within the team.IT Operational monitoring and reporting.Identify, minimize and escalate potential IT risks and opportunities in IT Operations.Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team.Deliver successful end user support to Business.Accountable to I&O Operations Specialist.Security and User Management:Business application security administrator for core applications.Spot checks on Ad accounts.Assist with IT audits.Assist with quarterly security reports.Accountable to I&O Operations Specialist.Infrastructure:Maintain the current functionality of infrastructure technology within the business.Implement Infrastructure monitoring benchmarks as identified by the team.Accountable to I&O Operations Specialist.Lan & Wan:Monitor and support the onsite Lan and Wan for Business.Assist users with password resets and connectivity support.Accountable to I&O Operations Specialist.Asset Management:Updating/Maintaining of the asset register for all IT hardware as part of the team.Accountable to I&O Operations Specialist.HOURS:Monday to Friday: 8:00 - 17:00
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