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EMPLOYMENT DETAILS
EMPLOYMENT TYPE: Permanent
SECTOR: IT
BASIC SALARY: R26 000
START DATE: A.S.A.P / Immediate
REQUIREMENTS
Matric
Relevant IT Qualification
5 – 7 Years IT experience
MCSE / MCITP or Recognised Degree/Diploma
Microsoft Server 2008, 2012, 2016, 2019
Microsoft Exchange 2016, 2019, DAG
Mimecast Email gateway Management
O365 / Azure Administration
RDS Terminal Services (2016, 2019)
Active Directory (2012, 2016, 2019)
DNS, DHCP, Routing
Windows File Server Management (DFS)
ITIL v3/4
DUTIES
IT Operations:
Monitoring of all Infrastructure as a member of the I&O team
End-User Support for business IT contact centre
Support Business with Telephony, infrastructure, connectivity and MS operations
Implement and adhere to best practice guidelines, policies, processes and procedures
Ensure technical operational efficiency within the business
Execute business needs, based on identified priorities within the team
IT Operational monitoring and reporting
Identify, minimize and escalate potential IT risks and opportunities in IT Operations
Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
Deliver successful end user support to Business
Accountable to I&O Operations Specialist
Security and User Management:
Business application security administrator for core applications
Spot checks on AD accounts
Assist with IT audits
Assist with quarterly security reports
Accountable to I&O Operations Specialist
Infrastructure:
Maintain the current functionality of infrastructure technology within the business
Implement Infrastructure monitoring benchmarks as identified by the team
Accountable to I&O Operations Specialist
LAN & WAN:
Monitor and support the onsite LAN and WAN for Business
Assist users with password resets and connectivity support
Accountable to I&O Operations Specialist
Asset Management:
Updating/Maintaining of the asset register for all IT hardware as part of the team
Accountable to I&O Operations Specialist
HOURS
Monday to Friday: 8:00 – 17:00
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