Job title : Hybrid Sales Consultant | Meridian Wine Merchants | Coastal | KwaZulu-Natal
Job Location : KwaZulu-Natal, Durban
Deadline : January 03, 2025
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Responsibilities Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures. Effectively execute sales levers at outlet, in accordance with the SOP according to customer call procedure. Collect, capture, and maintain accuracy of all wines listed on all wine lists in your sales area as per the wine list data base SOP. Effectively execute stock allocation, by managing the stock allocation as per RSM requirements and stock allocation report. Log all calls and capturing interaction with customers on the handheld device as per SOP and RSM requirements. New product introduction, vintage changes, and upliftment procedure to be carried out as per SOP. Client Trade visits to be done as per the RSM's requirements and according to SOP. Deliver customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and coverage SOP. Plan and prioritize, demonstrate abilities to manage competing demands. Deliver customer satisfaction by assisting new customers in opening accounts, as per SOP on new accounts. Recording and promptly acting upon customers' complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid. Identifying and execute promotional opportunities/requirements as per the customers' needs and promotional SOP. Identify training needs of the customer and execute according to a training plan. Understand the sales strategy as well as your personal sales target by customer and brand and deliver the result. Make yourself aware of the dress code and adhere to it (smart casual) as per SOP. Manage and take care of company assets including car, laptop, and handheld devices as per SOP. Submit all expense reports on time as per SOP.
Qualifications and experience Grade 12. Diploma relating to Sales, Marketing, Hospitality management or Food and Beverage management. Liquor Industry and wine Knowledge. Selling, Coaching, and Negotiation. 2-3 years sales and merchandising experience in a related FMCG environment. CWA Certificate Wine Course.
Sales / Retail / Business Development jobs