Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of HRO Talent Management- Assistant Manager – English – Onsite Johannesburg In this role, you will be responsible for Work closely with and within the HR team and you will be leading important HR projects.Responsibilities• Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience to provide a differentiated service to the client • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.)
• Initiate, design, and implement business process excellence improvements • Demonstrate, and seeks to deepen, an awareness of business/industry issues and drivers • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Operation Management: Responsible for repeatable, predictable, and measurable operations which include but is not limited to the following: • In-depth understanding of HRO processes supported by Genpact for different geographies.
• Raises relevant quality and/ or scope issues that may impact delivery and streamlines decision-making processes where possible.
• Must have a clear understanding of the existing metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.
• Detailed understanding of Process metrics e.g.
SLA, OLA, KPI.
Liaise with Service Management Team on reporting performance measures to the Client.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
• Creates a logical plan, realistic estimates, and schedule for an activity or project segment.
• Ensures progress, issues, and agreements are properly documented and acted upon.
• Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions.
• Actively participate in all process-related business meetings in-person or virtually through conference calls.
• Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.
Qualifications we seek in you!Minimum Qualification• B. Com/M.
Com/ with relevant experience in HR domain.Preferred Qualifications• Talent Management experience is required –Experience in Core HR functions.• Work experience in team handling role.• Workday Experience a plus• HR Domain certification would be a plus • Excellent MS Office and Excel skills • Proficient with Operational Excellence Practices• Quality – Lean and six sigma knowledge and quality driven person• Must demonstrate a high level of self-motivation, energy and flexibility• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basisWhat can we offer?Attractive salary and benefits such as Medical Aid, Retirement and risk benefitsWork in a multicultural environment; Various trainings (technical & soft skills); Development opportunities in a growing multinational company;In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.
