Job Description - HRO Learning and Development, L&D Admin Support – Assistant Manager - English – Hybrid Johannesburg (CPG056116)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.We are inviting applications for the role of HRO Learning and Development, L&D Admin Support – Assistant Manager - English – Hybrid Johannesburg.ResponsibilitiesParticipate in the performance of the L&D operation, leveraging previous (HR outsourcing) experience to provide a differentiated service to the client.Identify and finalize vendors for different learning requirements (niche vendors for niche training).Create training catalog based on Training Need Analysis.Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.
).Drive the Skills Development Training plans for the client by meeting deadlines for the approval and closures of Bursaries.Drive the Skills Development Training plans for the client by meeting deadlines for the approval and closures of learnerships.Ensure meticulous data hygiene for all programs in scope of the role insofar as register capturing and documentation.Prepare and manage reports for WSP/ATR.Prepare and manage reports related to training spend and ROI.Design and roll out employee communications as needed for L&D.Make decisions to improve the operation of the assigned service line and contribute to the advancement of the clients and Genpact business.Experience with relationship management and communication at all levels within an organization.Management of training plans on LMS – refreshing content and roll out training, etc.Understanding of HRO processes supported by Genpact for South African clients.Raise quality and scope issues that impact delivery and support the decision-making process.Escalate issues and seek advice with complex issues/problems.Create a logical plan, realistic estimates, and schedule for an activity or project segment.Ensure progress, issues, and agreements are properly documented and acted upon.Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions.Actively participate in all process-related business meetings in-person or virtually.Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.Understand and perform reporting duties according to daily/weekly/annual and Ad-hoc client requirements.Participate in and support during Client visits.Qualifications we seek in you!Minimum QualificationB.
Com or Diploma with relevant business / HR Orientation.Strong understanding of BBBEE and Skills Development as a service to clients.Preferred QualificationHR Admin & Coordination experience is required – Learning & Development.Strong understanding of BBBEE and Skills Development as a service to clients.Workday Experience a plus.Excellent MS Office and Excel skills.Proficient with Operational Excellence Practices.Must be comfortable to do ongoing reporting and capturing.Must demonstrate a high level of self-motivation, energy, and flexibility.Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis.Must have a clear understanding of the existing metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.What can we offer?Attractive salary and benefits.Work in a multicultural environment.Various trainings (technical & soft skills).Development opportunities in a growing multinational company.In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
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