We are searching for a dedicated HR Officer who embodies logical reasoning, consistency, and a deep understanding of the nuances of human resources.In this pivotal role, you will harness your attention to detail and flexibility to navigate the complexities of employee relations. Your customer-oriented approach will ensure that our team members receive exceptional support and guidance, while your stress tolerance and commitment to continuing learning will help you adapt to and manage the dynamic needs of our organization.The successful incumbent should possess strong analytical and objective reasoning to assess and handle employee queries. Your ability to foster a supportive work environment and your unwavering dedication to fairness and integrity will be crucial in advancing our company's goals and enhancing employee satisfaction.This position will provide support on various general human resources functions within the department.The successful candidate will also assist line managers with basic and general human resources queries and provide guidance on best practices.Key ResponsibilitiesAnalysisMonitor and analyse the attendance of the sales environment; Provide daily feedback to line managers; Ensure that line managers are addressing the attendance concerns in line with company policy and best practice; provide feedback to HR Business Partners for further interventions.Monitor Work Performance of agents on a weekly basis; raise concerns to HR Business Partners; assist with the Performance Improvement Programme Mediation Sessions between the line manager and agent.Monitor Work Performance of support staff – assist with performance appraisal.Monitoring of attrition to identify trends and patterns.AdministrationAssist line managers by reviewing warnings; make suggestions on changes to be made on the warnings.Assist HR Business Partners with disciplinary notices for desertion hearings; setup and attend Desertion Hearings; communicate outcome of hearing to relevant parties.Conduct exit interviews.Update attrition report; analyse data and provide HR business partners with feedback.Ensure that all documents are timeously scanned and uploaded onto PaySpace.Drafting of Job Descriptions for new roles and ensuring current Job Descriptions are updated.Assist HRBP in CCMA preparation.Provide support to sales managers, department line managers and team leadersProvide ongoing support on general HR aspects, in line with company policies and procedures, and HR best practices.Promote employee wellbeing and professionalism.Induction/On BoardingAct as a facilitator for induction and orientation of new employees.Sign off on policies and Contracts for all new employees.Onboarding of support staff including sign off on policies and contracts.Minimum Requirements:Matric with a Diploma/ Degree in Industrial Relations or Human Resources Management is required.At least 3 to 5 years experience as an HR Officer or in a similar role ideally within a call center environment.Solid understanding of Labour legislations - BCEA, LRA, EEA.Proficient on MS Office.If you are ready to leverage your skills in a role that demands both strategic insight and compassionate engagement, we invite you to join us. Apply today and contribute to a workplace where excellence thrives through consistent support and innovative solutions.We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.
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