Summary The Human Resources Manager will ensure that all SERVPRO employees are supported in the fulfillment of their company obligations and career goals. The HR Manager will be a member of the senior leadership team and is expected to contribute to all aspects of the business by providing leadership with strategic thinking around HR Management. This role will serve as the primary subject matter expert in all things related to the employee lifecycle and will be responsible for all recruiting functions and new hire onboarding for all office locations.
Primary Responsibilities Ensure and maintain compliant employment files and records accuracyManage and solve complex employee relations issuesIdentifies HR trends that could affect organizational objectives and/or operational goalsInterprets appropriate laws and policies and advises management and franchise employeesKeep an accurate commission spreadsheet and commissions calculationsOversee W-2 with reconciliation and year-end processingAnswer employee payroll, benefits, and basic HR questionsManage the HR administrative support to senior leadership and franchise employeesEnsure accurate completion and filing of onboarding paperwork (e.g. W-4, I-9, Direct Deposit, etc.)Fulfill all hiring needs through a comprehensive and robust recruiting program including participating in career fairsProvides day-to-day performance management guidance (e.g., retention, coaching, career development, disciplinary actions, etc.)Attend 90-day and annual reviews with all franchise employeesComplete and document HR complianceTrack and administer the FMLA program and leave according to company policy and federal lawOversee payroll accuracy including timecards, labor allocations, and wage garnishmentsCalculate and process per diem, travel pay, and travel pay overtime as necessaryWork with accounting on any payroll related issuesSchedule and facilitate interviews with applicantsPlans, directs, and supervises all activities relating to the administration and maintenance of payrollPerform other job duties as assignedDevelops, implements, and manages benefit programs in a manner that ensures cost effectiveness, market competitiveness, and internal equity among employeesEducation and Experience Requirements Bachelor's degree in Human Resources, Business Administration, or relevant fieldAt least 5 years of overall business experience as an HR GeneralistPHR/SPHR certifications preferredExperience leading effective performance management systems and practicesDemonstrated strength in effective recruitment, communication, and collaborationThis is a full-time position working Monday–Friday, 40 hours per week minimum.
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