Creating purposeful careers as we build the future of contact centre solutionsWe are seeking a HR Consultant with Industrial Relations Experience who will be responsible for managing various human resources functions with a strong focus on employee relations and industrial relations (IR). This role involves handling employee grievances, disciplinary processes, compliance with labour laws, and supporting the HR team in implementing HR policies and strategies. The HR Officer will play a crucial role in fostering a positive work environment, maintaining employee engagement, and ensuring compliance with labour regulations and company policies.Key Responsibilities:Employee Relations and Industrial Relations:Manage and resolve employee grievances, disputes, and conflicts in a timely and effective manner.Provide advice and support to management and employees on employee relations and industrial relations issues.Assist in developing and implementing employee relations and disciplinary policies in line with labour laws and company guidelines.Conduct investigations into employee misconduct and recommend appropriate actions.Compliance and Legal Advisory:Ensure compliance with all relevant labour laws, regulations, and internal policies.Prepare and maintain documentation related to employee relations issues, grievances, disciplinary actions, and investigations.HR Administration and Data Management:Maintain accurate and up-to-date employee records in the HRIS (Human Resource Information System) and ensure confidentiality.Generate HR reports and provide analysis on employee relations trends, grievances, and disciplinary actions.Policy Development and Implementation:Assist in the development and review of HR policies and procedures to ensure they align with legal requirements and best practices.Communicate policies and procedures to employees and managers, providing guidance and clarification as needed.Performance Management:Support the performance appraisal process, including assisting managers and employees with documentation and performance discussions.HR Projects and Initiatives:Participate in HR projects and initiatives, such as employee engagement programs, wellness activities, and diversity and inclusion efforts.Qualifications and Requirements:Education: Bachelor's degree in Human Resources, Industrial Relations, Law, or a related field.Experience: 1-3 years of experience in an HR Officer role with a strong focus on Industrial Relations (Non Negotiable), preferably within a BPO or similar environment.SkillsEmployee Relations, Human Resources, Human Resources Administration, Human Resources Policies, Human Resources Procedures, Industrial Relations, Business Process Outsourcing (BPO).
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