Creating purposeful careers as we build the future of contact centre solutionsWork closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling, etc.Ensure the HRBP's are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.Monitor and evaluate payroll processes to mitigate potential financial loss to the business.Develop and implement HR strategies in support of business goals and objectives.Manage the company's talent acquisition objectives by working closely with the Lead Recruiters in the different regions.Support the recruitment teams with strategic interventions aimed at increasing and improving the company's attraction and visibility.Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.Closely monitor attrition at the various stages of an employee's life cycle, with specific attention given to the first 3 months.This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.Work closely with partners such as BPESA and CapeBPO to ensure the company leverages off the various initiatives.In collaboration with marketing, contribute to the quarterly newsletter.Support current and future business needs through the development, engagement, motivation, and retention of human capital.Foster and nurture a positive working environment.SkillsEmployee Relations, Human Resources, Industrial Relations, Performance Management, Talent Management
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