Hr Generalist

ROLE SUMMARYThe Human Resource Generalist (HRG) will work closely with Management to ensure the smooth alignment and execution of HR and business objectives across the designated business units, as set out by the HR Manager and Group Chief People Officer.
The position serves to contribute to the overall success of the business by managing all human resources activities effectively.
The HRG acts as an employee champion and change agent.
They must successfully manage and mitigate all risks from an IR perspective and actively foster a sense of harmony within the departments.
The HRG also works within the parameters of the Labour Relations Act and the Basic Conditions of Employment Act as well as other legislative requirements to ensure compliance in the manner in which HR matters are handled.QUALIFICATIONSMinimum: Diploma/Degree in HR Management or a related qualificationAdvantageous: Honours Degree in HR Management or a related qualificationEXPERIENCEMinimum of 3 to 5 years' experience in a full function HR role.2 to 3 years' Call Centre experience.2 years IR experience within a Call Centre environment.Advantageous: EE and WSP/ATR reporting experience.SKILLS & KNOWLEDGECompetent in MS Office packages, particularly MS Outlook, MS Word, and MS Excel.Excellent verbal and written communication skills (English).Solid knowledge and understanding of the relevant labour legislation, including but not limited to the LRA, BCEA, EEA, and SDA, EEA.Working knowledge and understanding of IR processes and procedures.Working knowledge of EE and WSP/ATR compliance and reporting.RESPONSIBILITIESIndustrial RelationsSwiftly attend to all employee matters and endeavour to practice a hands-on and proactive approach to dealing with employee matters.Offer professional advice to Management regarding the most appropriate action to take for employee non-conformances and other performance diversions.Ensure the sanction opposed on employees for misdemeanours are in keeping with the company Disciplinary Code of Conduct and in doing so, mitigate any risks to the business.Regularly review the Code of Conduct to ensure its currency and relevance to business needs, and in line with legislation.Assist with preparing documentation for CCMA cases and ensure the company's best interests are always considered.Investigate and report on the route cause analysis of chronic IR matters, absence, abuse of sick leave, deductions for negligence etc.
to the relevant IR Specialist.Proactively attend to abuse of sick leave and other absenteeism matters by extracting reports from the HR system.Recommend solutions to Senior Managers to resolve the findings of your investigations.Analyse monthly staff movement in an effort to identify trends and or concerns and raise with HR Team Lead.Handling grievances of employees and recommending/implementing appropriate disciplinary procedures.Advising management on, work matters, industrial matters, and personal problems.Conduct random drug testing and discreetly address findings.Recruitment & SelectionLiaise with the recruitment team to ensure end to end recruitment process is followed regarding vacancy approvals, the advertisement of vacancies on the relevant portals, screening and shortlisting of applications, as well as conducting the relevant background checks.Ensure telephonic and written confirmations of employment for current and former employees are conducted and reviewed.Coordinate and assist with selection interviews.Oversee job advertisements and ensure alignment with role profiles.Review drafted offer letters and employment contracts for both permanent and fixed-term positions.Performance ManagementAssist with the coordination and implementation of Performance Management activities across the business including scheduling, documentation and record-keeping.Assist with creating Key Performance Indicators (KPIs) for various positions and liaise with Management to align it accordingly.Create and update Performance Management templates on the HRIS.Support and Ensure managers understand and conduct the performance management process effectively.Identifying and clarifying performance problems; evaluating potential solutions; implementing selected solution; coaching and counselling of staff.Talent ManagementSupport business with people strategies that enable managers to proactively manage talent challenges.Be trusted advisors in the execution of Talent Management practices.Assist in facilitating the complete Talent Management process and ensure that mapping is done appropriately.Provide relevant and updated assessment feedback to facilitate a meaningful and comprehensive talent mapping conversation.Provide training, coaching and assistance to the Managers on the scripting of profiles and guide the Manager feedback to respective employees.Identify key development interventions related to specific needs.Conduct exit/stay interviews and assist with reporting findings.Address areas of concerns identified during exit/stay interviews with the relevant Manager.Contribute to the execution of HR objectives within your designated departments.Design role profiles in collaboration with Management and the Talent Team.Legislative ComplianceReview existing policies to ensure its currency and applicability to business needs.Through conducting research and applying a thorough understanding of business requirements, develop new policies as needed.Ensure policies and procedures are current and communicated to all staff as published.Ensure adherence to all labour related statutes, forming committees where applicable.Interpret and notify employees and management on Labour Legislation and related amendments.Liaise with the Department of Labour.Assist the HR Team Lead to develop Employment Equity Reports and Plans for Department of Labour and drive the implementation thereof.Assist the HR Team Lead to plan and conduct Employment Equity/ Skills Committee meetings.Ensure compliance to all other applicable legislative requirements.Attend workshops to ensure you are always up to date on amendments to legislation.Assist the HR Team Lead in Employment Equity reports and plans to Department of Labour, EEA2, EEA4, EEA13, and five-year plans Assist the HR Team Lead and Training Manager in the preparation and submission of WSP/ATR to various SETA's.Work closely with the Finance Department on audit requirements.Ensure to timeously report on or escalate any unethical or illegal activities, risks, or complaints within the Company to the relevant Management.Payroll AdministrationWork with the HR Coordinator to ensure all applicable information is sent to payroll on time.Oversee and check the monthly payroll administration and input as compiled by the Payroll Administrator and Payroll Analyst.Handle payroll queries and escalate to HR Team Lead if necessary.Ensure the Payroll Analyst and Payroll Administrator adheres to timeous and accurate administration of the provident fund and medical aid benefits.Employee Wellness & EngagementCoordinate employee wellness and healthcare initiatives.Assist with driving employee engagement and participation in initiatives across the business.Inform employees of the Employee Assistance Programme (EAP) offerings and escalate unresolved employee wellness matters to the Talent Team.Maintain regular contact with employees and Management to gain insights and ensure a strong HR presence across the business.HR AdministrationEnsure that the HRIS is always up to date and accurate to maintain data integrity.Manage and address any non-conformance within your team and escalate to the HR Team Lead.Drive and support the team on all HR projects and other deliverables.Ensure to contribute effectively to the team collaboration and communication.Assist in preparing for HR related workshops and information sessions to the Management Team.Act as a custodian to the HR system and drive maximum usage with the Managers.Perform maintenance on leave balances and immediately flag high leave balances.Regularly provide input to the Induction and onboarding process for currency and relevance.Support the departments on all other HR related matters, as and when required.Maintain regular contact with employees and management, in an effort to gain greater insight into the department and portray an HR presenceCompile and submit project status updates to the HR Team Lead on a continuous basis, as set out by the project deliverables.COMPETENCIESExamining Information: Analyses and processes information very effectively when solving problems.
Very curios and good at asking probing questions.Documenting Facts: Communicates well in writing, readily understand the logic behind an argument and will ensure that all the relevant facts are taken into consideration.Upholding Standards: Uphold the highest standards and honour agreed commitments.
Is discreet and maintains confidentiality.Providing Insights: Very quick at getting to the core of a problem.
Will improve things and find ways to improve.
Likely to trust own intuition.Resolving Conflict: Quick to resolve disagreements, effective at calming upset people and copes well with people who are upset.Following Procedures: Extremely rule following, procedural and risk averse.Establishing Rapport: Very quickly establish rapport with people.
Like making new friends and find making friends easy.
Attach importance to and are effective in making a good first impression.Articulating Information: Presentation oriented, good at explaining things and confident when meeting new people.Understanding People: Good at listening and understanding how others are feeling and why people behave as they do.
Is attentive and understands what motivate others.Meeting Timescales: Conscientious about meeting deadlines, highly punctual and high unlikely to leave things unfinished.
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