ROLE SUMMARY The Human Resource Generalist (HRG) will work closely with Management to ensure the smooth alignment and execution of HR and business objectives across the designated business units, as set out by the HR Manager and Group Chief People Officer. The position serves to contribute to the overall success of the business by managing all human resources activities effectively. The HRG acts as an employee champion and change agent. They must successfully manage and mitigate all risks from an IR perspective and actively foster a sense of harmony within the departments. The HRG also works within the parameters of the Labour Relations Act and the Basic Conditions of Employment Act as well as other legislative requirements to ensure compliance in the manner in which HR matters are handled.
QUALIFICATIONS Minimum: Diploma/Degree in HR Management or a related qualification. Preferred: Honours Degree in HR Management or a related qualification. EXPERIENCE Minimum of 3 to 5 years' experience in a full function HR role. 2 to 3 years' Call Centre experience. 2 years IR experience within a Call Centre environment. Advantageous: EE and WSP/ATR reporting experience. RESPONSIBILITIES Industrial Relations Swiftly attend to all employee matters and endeavour to practice a hands-on and proactive approach to dealing with employee matters. Offer professional advice to Management regarding the most appropriate action to take for employee non-conformances and other performance diversions. Ensure the sanction opposed on employees for misdemeanours are in keeping with the company Disciplinary Code of Conduct and in doing so, mitigate any risks to the business. Regularly review the Code of Conduct to ensure its currency and relevance to business needs, and in line with legislation. Assist with preparing documentation for CCMA cases and ensure the company's best interests are always considered. Investigate and report on the root cause analysis of chronic IR matters, absence, abuse of sick leave, deductions for negligence etc. to the relevant IR Specialist. Proactively attend to abuse of sick leave and other absenteeism matters by extracting reports from the HR system. Recommend solutions to Senior Managers to resolve the findings of your investigations. Analyse monthly staff movement in an effort to identify trends and or concerns and raise with HR Team Lead. Handling grievances of employees and recommending/implementing appropriate disciplinary procedures. Advising management on work matters, industrial matters, and personal problems. Conduct random drug testing and discreetly address findings. Recruitment & Selection Liaise with the recruitment team to ensure end to end recruitment process is followed regarding vacancy approvals, the advertisement of vacancies on the relevant portals, screening and shortlisting of applications, as well as conducting the relevant background checks. Ensure telephonic and written confirmations of employment for current and former employees are conducted and reviewed. Coordinate and assist with selection interviews. Oversee job advertisements and ensure alignment with role profiles. Review drafted offer letters and employment contracts for both permanent and fixed-term positions. Performance Management Assist with the coordination and implementation of Performance Management activities across the business including scheduling, documentation and record-keeping. Assist with creating Key Performance Indicators (KPIs) for various positions and liaise with Management to align it accordingly. Create and update Performance Management templates on the HRIS. Support and ensure managers understand and conduct the performance management process effectively. Identify and clarify performance problems; evaluate potential solutions; implement selected solution; coach and counsel staff. Talent Management Support business with people strategies that enable managers to proactively manage talent challenges. Be trusted advisors in the execution of Talent Management practices. Assist in facilitating the complete Talent Management process and ensure that mapping is done appropriately. Provide relevant and updated assessment feedback to facilitate a meaningful and comprehensive talent mapping conversation. Provide training, coaching and assistance to the Managers on the scripting of profiles and guide the Manager feedback to respective employees. Identify key development interventions related to specific needs. Conduct exit/stay interviews and assist with reporting findings. Address areas of concerns identified during exit/stay interviews with the relevant Manager. Contribute to the execution of HR objectives within your designated departments. Design role profiles in collaboration with Management and the Talent Team. Legislative Compliance Review existing policies to ensure its currency and applicability to business needs. Regularly provide input to the Induction and onboarding process for currency and relevance. Support the departments on all other HR related matters, as and when required. Maintain regular contact with employees and management, in an effort to gain greater insight into the department and portray an HR presence. Compile and submit project status updates to the HR Team Lead on a continuous basis, as set out by the project deliverables. COMPETENCIES Examining Information: Analyses and processes information very effectively when solving problems. Very curious and good at asking probing questions. Documenting Facts: Communicates well in writing, readily understand the logic behind an argument and will ensure that all the relevant facts are taken into consideration. Upholding Standards: Uphold the highest standards and honour agreed commitments. Is discreet and maintains confidentiality. Providing Insights: Very quick at getting to the core of a problem. Will improve things and find ways to improve. Likely to trust own intuition. Resolving Conflict: Quick to resolve disagreements, effective at calming upset people and copes well with people who are upset. Following Procedures: Extremely rule following, procedural and risk averse. Establishing Rapport: Very quickly establish rapport with people. Like making new friends and find making friends easy. Attach importance to and are effective in making a good first impression. Articulating Information: Presentation oriented, good at explaining things and confident when meeting new people. Understanding People: Good at listening and understanding how others are feeling and why people behave as they do. Is attentive and understands what motivates others. Meeting Timescales: Conscientious about meeting deadlines, highly punctual and highly unlikely to leave things unfinished.
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