Key Responsibilities:
Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience
Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates
Provide employee relations advice and support
Provide support and advice related to, among others:
Talent Acquisition
Employee Relations
Training and Development
Performance and Transformation
OD and Reward
Maintain and ensure adherence to agreed policies and procedures
Assist and advise line managers and employees on the effective utilisation of relevant self-service options
Maintain employee data and reporting
Adhere to service level agreements and quality standards
Qualifications and Experience:
HR related Diploma, Degree or Postgrad is preferred
2 – 3 years' experience in HR
Cross function HR knowledge (Non- negotiable)
Good MS Office (Excel) skills
Customer service / user experience passion
Continuous improvement performance mindset
Understanding of the TFG business context
Skills:
Review and Reporting
Managing Change
Business Case Contribution
Business Process Modeling (BPM)
Enterprise Readiness Assessment
Perform Gap Analysis
Human resources systems and tools
Presentation Creation
Spreadsheet Expertise
Employee Relations
Learning Solutions Development
Behaviours:
Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Creates an environment that fosters and nurtures a culture of creativity which drives success
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Understands and navigates dynamics created by processes, systems, and people
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Takes accountability and ensures others are held to account on agreed upon performance targets
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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