To operationalize the Nutun at the functional and branch level. This will be achieved by implementingand managing various HR administrative processes across the HR Value chain and ensuring effectiveHR service delivery at functional & branch level.The HR Administrator will provide administrative support to the HR Business Partners in the followingareas:Talent AcquisitionPerformance ManagementEmployee RelationsEmployee WellnessEmployee EngagementEmployee Value PropositionLearning & DevelopmentTalent ManagementRequired Minimum Education / TrainingBachelor's degree in Human ResourcesRequired Minimum Work Experience2- 3 years' experience in a Human Resources generalist role preferably in a call centreenvironment.Key Performance AreasSTAKEHOLDER ENGAGEMENTBuild and maintain relationships with key stakeholders in the business through active engagementand collaborationOffer guidance and support to employees, supervisors and managers on the implementation of allHR processes; practices and proceduresTALENT ACQUISITIONAdminister end-to-end recruitment process for the supervisory/first-line management levels andbelow (i.e. staff requisitions, scheduling and conducting interviews, regret letters, draftingtransfer, appointment letters, offer letters and contracts)Compile new employee HR on boarding packs according to recruitment check lists for submissionto payroll timeouslyConduct induction sessions with new branch employees on their first day of employmentConduct settling interviews to ensure new employee are guided and supportedHR SERVICE DELIVERYEnsure seamless HR administration and efficient resolution of queries and requests (e.g. leaveapplications, payroll changes, benefits, inter-branch transfers, injury on duty administration etc.)Support business in the performance management processRespond timeously to requests for all HR-related information from all internal stakeholders(management and employees)Provide input into identifying skills gaps and learning and development interventions at branchlevelCoordinate and promote employee engagement and HR initiatives within the branchEMPLOYEE RELATIONSSupport the employee relations team at branch level by facilitating and resolving disputes in linewith employee relations policies, disciplinary codes, practices and procedures (e.g. draftingwarning, initiate investigation etc.)Advise operational managers on appropriate employee relations processes and practicesProvide weekly reports with regards to disciplinary processesREPORTINGRegular feedback reports and status updates regarding HR initiatives to operational managers(e.g. exit interviews; return to work interviews and AIP; etc.)Provide input into to monthly HR repTechnical and Behavioural Competencies RequiredKnowledge and understanding of all relevantlabour legislation; Human Resourcespractices, Policies and ProceduresExposure to HR Technology:HRIS systems; E-recruitment platforms etc.Proven ability to compile and manage HRData – attention to detail; data integritymanagement; confidentiality.Report writing using various MS Officeapplications (i.e. MS Excel, MS Word & MS Power Point)BehaviouralPresenting and Communication InformationWorking with PeopleAdhering to principle and valuesCoping with pressure and setbacksRelating and NetworkingDelivering Results and Meeting CustomerExpectationAdapting and Responding to changeHR AdministratorMain Purpose of RoleTo operationalize the Nutun at the functional and branch level. This will be achieved by implementingand managing various HR administrative processes across the HR Value chain and ensuring effectiveHR service delivery at functional & branch level.The HR Administrator will provide administrative support to the HR Business Partners in the followingareas:Talent AcquisitionPerformance ManagementEmployee RelationsEmployee WellnessEmployee EngagementEmployee Value PropositionLearning & DevelopmentTalent ManagementRequired Minimum Education / TrainingBachelor's degree in Human ResourcesRequired Minimum Work Experience2- 3 years' experience in a Human Resources generalist role preferably in a call centreenvironment.Key Performance AreasSTAKEHOLDER ENGAGEMENTBuild and maintain relationships with key stakeholders in the business through active engagementand collaborationOffer guidance and support to employees, supervisors and managers on the implementation of allHR processes; practices and proceduresTALENT ACQUISITIONAdminister end-to-end recruitment process for the supervisory/first-line management levels andbelow (i.e. staff requisitions, scheduling and conducting interviews, regret letters, draftingtransfer, appointment letters, offer letters and contracts)Compile new employee HR on boarding packs according to recruitment check lists for submissionto payroll timeouslyConduct induction sessions with new branch employees on their first day of employmentConduct settling interviews to ensure new employee are guided and supportedHR SERVICE DELIVERYEnsure seamless HR administration and efficient resolution of queries and requests (e.g. leaveapplications, payroll changes, benefits, inter-branch transfers, injury on duty administration etc.)Support business in the performance management processRespond timeously to requests for all HR-related information from all internal stakeholders(management and employees)Provide input into identifying skills gaps and learning and development interventions at branchlevelCoordinate and promote employee engagement and HR initiatives within the branchEMPLOYEE RELATIONSSupport the employee relations team at branch level by facilitating and resolving disputes in linewith employee relations policies, disciplinary codes, practices and procedures (e.g. draftingwarning, initiate investigation etc.)Advise operational managers on appropriate employee relations processes and practicesProvide weekly reports with regards to disciplinary processesREPORTINGRegular feedback reports and status updates regarding HR initiatives to operational managers(e.g. exit interviews; return to work interviews and AIP; etc.)Provide input into to monthly HR repTechnical and Behavioural Competencies RequiredKnowledge and understanding of all relevantlabour legislation; Human Resourcespractices, Policies and ProceduresExposure to HR Technology:HRIS systems; E-recruitment platforms etc.Proven ability to compile and manage HRData – attention to detail; data integritymanagement; confidentiality.Report writing using various MS Officeapplications (i.e. MS Excel, MS Word & MS Power Point)BehaviouralPresenting and Communication InformationWorking with PeopleAdhering to principle and valuesCoping with pressure and setbacksRelating and NetworkingDelivering Results and Meeting CustomerExpectation
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