To operationalize the Nutun at the functional and branch level. This will be achieved by implementing
and managing various HR administrative processes across the HR Value chain and ensuring effective
HR service delivery at functional & branch level.
The HR Administrator will provide administrative support to the HR Business Partners in the following
areas:
Talent AcquisitionPerformance ManagementEmployee RelationsEmployee WellnessEmployee EngagementEmployee Value PropositionLearning & DevelopmentTalent ManagementRequired Minimum Education / Training Bachelor's degree in Human ResourcesRequired Minimum Work Experience 2- 3 years' experience in a Human Resources generalist role preferably in a call centre
environment.Key Performance Areas STAKEHOLDER ENGAGEMENT Build and maintain relationships with key stakeholders in the business through active engagement
and collaborationOffer guidance and support to employees, supervisors and managers on the implementation of allHR processes; practices and proceduresTALENT ACQUISITION Administer end-to-end recruitment process for the supervisory/first-line management levels and
below (i.e. staff requisitions, scheduling and conducting interviews, regret letters, drafting
transfer, appointment letters, offer letters and contracts)Compile new employee HR on boarding packs according to recruitment check lists for submission
to payroll timeouslyConduct induction sessions with new branch employees on their first day of employmentConduct settling interviews to ensure new employee are guided and supportedHR SERVICE DELIVERY Ensure seamless HR administration and efficient resolution of queries and requests (e.g. leave
applications, payroll changes, benefits, inter-branch transfers, injury on duty administration etc.)Support business in the performance management processRespond timeously to requests for all HR-related information from all internal stakeholders
(management and employees)Provide input into identifying skills gaps and learning and development interventions at branch
levelCoordinate and promote employee engagement and HR initiatives within the branchEMPLOYEE RELATIONS Support the employee relations team at branch level by facilitating and resolving disputes in line
with employee relations policies, disciplinary codes, practices and procedures (e.g. drafting
warning, initiate investigation etc.)Advise operational managers on appropriate employee relations processes and practicesProvide weekly reports with regards to disciplinary processesREPORTING Regular feedback reports and status updates regarding HR initiatives to operational managers
(e.g. exit interviews; return to work interviews and AIP; etc.)Provide input into to monthly HR repTechnical and Behavioural Competencies Required Knowledge and understanding of all relevant
labour legislation; Human Resources
practices, Policies and ProceduresExposure to HR Technology:
HRIS systems; E-recruitment platforms etc.Proven ability to compile and manage HRData – attention to detail; data integrity
management; confidentiality.
Report writing using various MS Office
applications (i.e. MS Excel, MS Word & MS Power Point)Behavioural Presenting and Communication InformationWorking with PeopleAdhering to principle and valuesCoping with pressure and setbacksRelating and NetworkingDelivering Results and Meeting Customer
ExpectationAdapting and Responding to changeHR Administrator
Main Purpose of Role To operationalize the Nutun at the functional and branch level. This will be achieved by implementing
and managing various HR administrative processes across the HR Value chain and ensuring effective
HR service delivery at functional & branch level.
The HR Administrator will provide administrative support to the HR Business Partners in the following
areas:
Talent AcquisitionPerformance ManagementEmployee RelationsEmployee WellnessEmployee EngagementEmployee Value PropositionLearning & DevelopmentTalent ManagementRequired Minimum Education / Training Bachelor's degree in Human ResourcesRequired Minimum Work Experience 2- 3 years' experience in a Human Resources generalist role preferably in a call centre
environment.Key Performance Areas STAKEHOLDER ENGAGEMENT Build and maintain relationships with key stakeholders in the business through active engagement
and collaborationOffer guidance and support to employees, supervisors and managers on the implementation of allHR processes; practices and proceduresTALENT ACQUISITION Administer end-to-end recruitment process for the supervisory/first-line management levels and
below (i.e. staff requisitions, scheduling and conducting interviews, regret letters, drafting
transfer, appointment letters, offer letters and contracts)Compile new employee HR on boarding packs according to recruitment check lists for submission
to payroll timeouslyConduct induction sessions with new branch employees on their first day of employmentConduct settling interviews to ensure new employee are guided and supportedHR SERVICE DELIVERY Ensure seamless HR administration and efficient resolution of queries and requests (e.g. leave
applications, payroll changes, benefits, inter-branch transfers, injury on duty administration etc.)Support business in the performance management processRespond timeously to requests for all HR-related information from all internal stakeholders
(management and employees)Provide input into identifying skills gaps and learning and development interventions at branch
levelCoordinate and promote employee engagement and HR initiatives within the branchEMPLOYEE RELATIONS Support the employee relations team at branch level by facilitating and resolving disputes in line
with employee relations policies, disciplinary codes, practices and procedures (e.g. drafting
warning, initiate investigation etc.)Advise operational managers on appropriate employee relations processes and practicesProvide weekly reports with regards to disciplinary processesREPORTING Regular feedback reports and status updates regarding HR initiatives to operational managers
(e.g. exit interviews; return to work interviews and AIP; etc.)Provide input into to monthly HR repTechnical and Behavioural Competencies Required Knowledge and understanding of all relevant
labour legislation; Human Resources
practices, Policies and ProceduresExposure to HR Technology:
HRIS systems; E-recruitment platforms etc.Proven ability to compile and manage HRData – attention to detail; data integrity
management; confidentiality.
Report writing using various MS Office
applications (i.e. MS Excel, MS Word & MS Power Point)Behavioural Presenting and Communication InformationWorking with PeopleAdhering to principle and valuesCoping with pressure and setbacksRelating and NetworkingDelivering Results and Meeting Customer
Expectation
#J-18808-Ljbffr
