Job Title: Housing Management Officer
Salary: Scale 5, Points 23-25, £23,840 - £25,399 per annum, Pro Rata
Hours of work: Part time (18.75 hours per week)
Key Responsibilities: To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property.To empower and show how to report repairs, keep property in an acceptable clean manner.To help maximize and retain young people's income.To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.To enable young people to pay their rent and service charge.To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.To take responsibility for safeguarding the welfare of young people.To collect and record rent and other payments in line with financial procedures.To inform support staff of any support needs or concerns you may have identified for young people.To assist young people with benefit claims, including assisting with completion and submission of claim forms and making telephone calls.To be responsible for arranging and conducting young people's admissions visits to the service and the induction of new residents.To support and assist young people to maintain their accommodation to an acceptable standard.To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc.To support any future initiatives to support young people and also the organisation to maximize income.To work closely with support staff to deal with any breaches of tenure in line with procedure/policy.To be flexible by being available out of hours on a rota basis to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.To work as part of a team providing cover for colleagues as required (including emergency cover where necessary).To assist with the induction of new staff, coaching and on-the-job training. Supervise and support volunteers, trainees, and students as required by the line manager.To ensure that the ICT system is fully utilized and embedded in every function of The Housing Management Service.To manage and report on all incidents at the scheme in line with incident procedures.To work closely with Allocations and Property Services Department to minimize rental loss.To work closely with the finance team and the centralized rent recovery team to enable action to be taken in a timely manner to claim appeal, challenge decision notices, etc.To collect and collate documentation for court activities.To ensure a service is delivered to multiple sites by traveling to the various locations.Any other duties deemed necessary.Qualifications: GCSE English and Maths - C Grade and above or equivalent.Relevant NVQ 3 in Care, Advice & Guidance or any other equivalent qualification (Housing Management qualification) is desirable.Role Experience: Experience of working with young people in the following settings: Youth Work, Residential or Social Work, Probation/Criminal justice, Community Work, Education and Training, housing, or support work.Experience of supervising volunteers or students is desirable.Knowledge: Up-to-date knowledge of welfare rights, resources, etc.Able to understand the difference between friendship and support.Skills: Able to carry out calculations in order to calculate figures, budget costs, monitor budgets.Able to advise young people on welfare rights and available resources and how to access them.Able to undertake holistic risk and needs assessments of vulnerable young people.Able to maintain accurate records, both written and electronic.Able to communicate effectively with a diverse group using appropriate media.Able to work at weekends and evenings as required.Able to work at other sites as required.Able to deal with challenging situations calmly and effectively, ensuring risks are reduced, assistance sought when required and disruption is kept to a minimum.Able to use Microsoft Office Suite to send and receive emails, read and input information onto spreadsheets, word processing, etc.Able to plan and organize own work and assist young people in planning and organizing.Able to prioritize own work, and respond to changing or conflicting deadlines.
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