About Us: La Montagne Resort is a premier destination nestled in the heart of Ballito KZN North Coast, renowned for its luxurious accommodations and exceptional hospitality.
Our commitment to excellence is evident in every aspect of our resort, from our stunning surroundings to our world-class amenities.
We pride ourselves on providing unforgettable experiences for our guests, and our dedicated team plays a pivotal role in achieving this goal.
Position Overview: We are seeking a dynamic and experienced Housekeeper Supervisor to join our team.
As the Executive Housekeeper, you will be responsible for overseeing all aspects of housekeeping operations to ensure the highest standards of cleanliness, comfort, and guest satisfaction are consistently maintained throughout the resort.
Responsibilities: · Develop and implement housekeeping procedures and policies to maintain cleanliness and hygiene standards in all areas of the resort.
· Supervise, train, and motivate housekeeping staff to deliver exceptional service and performance.
· Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
· Manage inventory and ordering of housekeeping supplies and equipment.
· Coordinate with other departments to ensure timely and efficient turnaround of guest rooms and common areas.
· Handle guest inquiries, requests, and complaints related to housekeeping services promptly and professionally.
· Monitor departmental budget and expenses and implement cost-saving measures where appropriate.
· Uphold health and safety regulations and procedures to ensure a safe working environment for staff and guests.
· Stay abreast of industry trends and developments in housekeeping practices and technologies.
Qualifying criteria: · Proven experience in a similar role, preferably in a luxury resort or hotel environment.
· Strong leadership and managerial skills with the ability to inspire and motivate a diverse team.
· Excellent organizational and time management skills with attention to detail.
· Proficient in Microsoft Office and housekeeping management software (for example OPERA) · Knowledge of health and safety regulations and procedures.
· Exceptional communication and interpersonal skills.
· Ability to work effectively under pressure and handle multiple tasks simultaneously.
· Flexibility to work weekends, holidays, and irregular hours as required.
Benefits: · Market Related salary · Provident Fund · On site accommodation · First Group staff benefits Join our team at La Montagne Resort and be part of an exciting journey to deliver unparalleled hospitality experiences to our guests.
If you are passionate about hospitality and possess the skills and experience to excel in this role, we would love to hear from you.