Area/ Location: Franschhoek Cape TownJob Description: Our client is currently seeking a dedicated and dynamic Housekeeping Manager to join their team. As the Housekeeping Manager, you will be responsible for maintaining impeccable cleanliness, ensuring guest satisfaction, and managing a team of talented housekeeping staff.Qualifications & Requirements:Valid RSA Driver's LicenseProficient in MS Office and EmailExceptional Guest Relations skillsAbility to manage staffUnderstanding and ability to manage the housekeeping departmentAbility to plan ahead and problem solveFinancial experience in budget control, stock takes and stock controlExperience:Previous experience in a Big 5 reserve and 5-star lodge necessaryPrevious housekeeping supervisory experiencePackageSalary is negotiable depending on experience and referencesAccommodationMeals while on duty21 days on 7 days off work cycle15 days annual leaveProvident FundResponsibilitiesResponsibilities include but not limited to:Implement and monitor policies, processes, and standards to ensure effective high-quality housekeeping service is provided to guestsImplement and monitor processes to understand housekeeping needs andexpectations of guests, and reports on theseImplement and monitor processes that facilitate immediate response tohousekeeping requests received from guestsProvide direction, oversight, and guidance to the housekeeping teamEnsure daily housekeeping workflow is completed timeously as set outEnsure housekeeping discrepancy report is handed to the general managertimeously every day as set out by your daily workflowAttend and or conduct morning briefing with the housekeeping teamDaily linen countMonitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standardImplement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping departmentEnsure the housekeeping department implement all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislationImplement and monitor implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring safety and security of residents, equipment, and suppliesFacilitate communication and collaboration of housekeeping team across the organizationSupport the housekeeping function to implement and monitor an effective pestcontrol system for housekeeping areas and monitor and report the effectiveness of the systemEnsure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistentlyImplement and report on team daily service and operational objectivesFinancialStock control and stock takesMaintain the correct allocations of expendituresRooms DivisionManage the housekeeping and laundry departments in conjunction with the GeneralManagerEnsure the lodge maintains the required standards aestheticallyEnsure costs are maintained as per the required standardAssist with Events planning and executionAssist with cost controlAttributesMature and responsibleWell spoken, well-groomed and presentableStrong leadership capabilitiesPositive attitude and approach toward team workHands on approach towards the guest experienceAbility takes initiative and problem solveExcellent guest interaction skillsPassionate and pro-active towards personal growth and trainingSober Habits, NO DRUGS
