Location: FranschhoekDescription:Area/ Location: Franschhoek Cape TownJob Description:Our client is currently seeking a dedicated and dynamic Housekeeping Manager to join their team.
As the Housekeeping Manager, you will be responsible for maintaining impeccable cleanliness, ensuring guest satisfaction, and managing a team of talented housekeeping staff.Qualifications & Requirements:Valid RSA Driver's LicenseProficient in MS Office and EmailExceptional Guest Relations skillsAbility to manage staffUnderstanding and ability to manage the housekeeping departmentAbility to plan ahead and problem solveFinancial experience in budget control, stock takes and stock controlExperience:Previous experience in a Big 5 reserve and 5-star lodge necessaryPrevious housekeeping supervisory experiencePackage:Salary is negotiable depending on experience and referencesAccommodationMeals while on duty21 days on 7 days off work cycle15 days annual leaveProvident FundResponsibilities:Implement and monitor policies, processes, and standards to ensure effective high-quality housekeeping service is provided to guestsImplement and monitor processes to understand housekeeping needs and expectations of guests, and report on theseImplement and monitor processes that facilitate immediate response to housekeeping requests received from guestsProvide direction, oversight, and guidance to the housekeeping teamEnsure daily housekeeping workflow is completed timeously as set outEnsure housekeeping discrepancy report is handed to the general manager timeously every day as set out by your daily workflowAttend and or conduct morning briefing with the housekeeping teamDaily linen countMonitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standardImplement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping departmentEnsure the housekeeping department implements all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislationImplement and monitor implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring safety and security of residents, equipment, and suppliesFacilitate communication and collaboration of housekeeping team across the organizationSupport the housekeeping function to implement and monitor an effective pest control system for housekeeping areas and monitor and report the effectiveness of the systemEnsure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistentlyImplement and report on team daily service and operational objectivesFinancial Responsibilities:Stock control and stock takesMaintain the correct allocations of expendituresRooms Division Responsibilities:Manage the housekeeping and laundry departments in conjunction with the General ManagerEnsure the lodge maintains the required standards aestheticallyEnsure costs are maintained as per the required standardAssist with Events planning and executionAssist with cost controlAttributes:Mature and responsibleWell spoken, well-groomed and presentableStrong leadership capabilitiesPositive attitude and approach toward teamworkHands-on approach towards the guest experienceAbility to take initiative and problem-solveExcellent guest interaction skillsPassionate and pro-active towards personal growth and trainingSober Habits, NO DRUGS
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