To assist the Housekeeping Supervisors and be responsible for the daily administration and operation of the Housekeeping Department. Ensure all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Ensure staff are trained and have the equipment to consistently deliver outstanding room product and personalized service. Provide guests and colleagues a safe environment to stay and work in.
Assist in the administration and management of the Housekeeping operation
Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
Conduct regular inspections of guestrooms
Responsible to train supervisors and fulfill training role in the absence of the trainer
Handle guest complaints and follow through on required actions
Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times
Conducts all VIP room inspections.
Involvement in special projects associated within the housekeeping scope of responsibilities
Ensure lost and found procedures are followed through accurately and consistently with assistance from Royal Service
Maintain a close working relationship with the Engineering and Front Office departments
Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel
Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
Assist in maximizing hotel profitability by properly managing expenses, labour and other material resources
To be health and safety conscious and actively involved in maintaining a safe work environment
Organizes and ensures accuracy of regular inventories and analysis of losses
To assist in scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules
Understands and is aware of all fire and safety procedures as well as occupational health & safety
To spot-check staff accommodation for cleanliness
Must be able to work well under pressure in a fast passed and constantly changing environment
Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties
In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards
Other duties as assigned by the Executive Housekeeper
Qualifications:
Fluency in English and ***local language*** (verbal and written) essential
Minimum 2 years' experience in a supervisory capacity in a hotel environment
Minimum 2 years' experience in Hotel Housekeeping department
Proven training skills
Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
Experience with hotel Property Management System (Micros-Fidelio) desirable
Must be proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Dynamic, energetic, creative and thrives under pressure
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