Area/ Location: Franschhoek Cape Town Job Description: Our client is currently seeking a dedicated and dynamic Housekeeping Manager to join their team. As the Housekeeping Manager, you will be responsible for maintaining impeccable cleanliness, ensuring guest satisfaction, and managing a team of talented housekeeping staff. Qualifications & Requirements: Valid RSA Driver's License Proficient in MS Office and Email Exceptional Guest Relations skills Ability to manage staff Understanding and ability to manage the housekeeping department Ability to plan ahead and problem solve Financial experience in budget control, stock takes and stock control Experience: Previous experience in a Big 5 reserve and 5-star lodge necessary Previous housekeeping supervisory experience Package: Salary is negotiable depending on experience and references Accommodation Meals while on duty 21 days on 7 days off work cycle 15 days annual leave Provident Fund Responsibilities: Implement and monitor policies, processes, and standards to ensure effective high-quality housekeeping service is provided to guests. Implement and monitor processes to understand housekeeping needs and expectations of guests, and report on these. Facilitate immediate response to housekeeping requests received from guests. Provide direction, oversight, and guidance to the housekeeping team. Ensure daily housekeeping workflow is completed timeously as set out. Ensure housekeeping discrepancy report is handed to the general manager timeously every day as set out by your daily workflow. Attend and/or conduct morning briefing with the housekeeping team. Daily linen count. Monitor laundry department and ensure laundry is up to date and that linen cleanliness is up to standard. Implement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping department. Ensure the housekeeping department implements all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislation. Implement and monitor implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring safety and security of residents, equipment, and supplies. Facilitate communication and collaboration of housekeeping team across the organization. Support the housekeeping function to implement and monitor an effective pest control system for housekeeping areas and monitor and report the effectiveness of the system. Ensure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistently. Implement and report on team daily service and operational objectives. Financial: Stock control and stock takes. Maintain the correct allocations of expenditures. Rooms Division: Manage the housekeeping and laundry departments in conjunction with the General Manager. Ensure the lodge maintains the required standards aesthetically. Ensure costs are maintained as per the required standard. Assist with Events planning and execution. Assist with cost control. Attributes: Mature and responsible. Well spoken, well-groomed and presentable. Strong leadership capabilities. Positive attitude and approach toward teamwork. Hands-on approach towards the guest experience. Ability to take initiative and problem solve. Excellent guest interaction skills. Passionate and pro-active towards personal growth and training. Sober Habits, NO DRUGS.
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