Job Description - Housekeeping Manager (HOT0AYX2)
Job Number:Housekeeping Manager (HOT0AYX2)
Work Locations:Canopy by Hilton Cape Town Longkloof, c/o Kloof Street & Park Road, Garden, Cape Town 8001
An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
What will I be doing? As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
Oversee housekeeping operationsOversee Laundry OperationsEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvementOperate within departmental budgets through effective stock and cost controls and well-managed schedulesSet departmental targets and objectives, work schedules, budgets, and policies and proceduresInspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standardMonitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamworkEnsure team members have an up-to-date knowledge of all room categories and amenitiesMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsEnsure ongoing trainingEnsure communication meetings are conducted and post-meeting minutes generatedManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Housekeeping/Laundry teamCompetent in property management systemsAssist other departments wherever necessary What are we looking for? An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacityA successful track record of managing a large teamA high school certificate or equivalentHigh level of commercial awareness and cost control capabilitiesPrevious experience of managing a department and Profit and Loss accountExcellent leadership, interpersonal and communication skillsCommitted to delivering high levels of customer serviceAbility to work under pressureIT proficiencyExcellent grooming standardsFlexibility to respond to a range of different work situationsProficiency, at an intermediate level, with computers and computer programs, including Microsoft OfficeStrong organizational, budget management, and problem-solving skillsStrong communication skillsA passion for delivering exceptional levels of guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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