Job Description
Job Number:Housekeeping Host (Housekeeping Attendant) (Job Number: HOT0B1WT)
Work LocationsHampton by Hilton Sandton Grayston
Corner W Rd N and Grayston Drive
Johannesburg 2001
A Housekeeping Host will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, ensuring an exceptional experience for our Guests.
What will I be doing? As Housekeeping Host, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities within the hotel. Specifically, a Housekeeping Host will perform the following tasks to the highest standards:
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.Execute cleaning duties as assigned with maximum levels of skill, knowledge, commitment, and efficiency.Be familiar with our CleanStay standards and procedures and dutifully apply them.Organize your assigned 'work area' to execute assigned housekeeping tasks effectively & efficiently, to the required CleanStay, brand, and hotel standards.Engage with guests in public areas, greet them with a smile, ask for their feedback, and inquire how to enhance their experience.Be a reliable and motivated member of the Housekeeping team.Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences.Always deliver 'fair share' in team tasks and support colleagues whose workload may temporarily be heavy, including helping out in F&B service and stewarding.Provide constructive suggestions/feedback to your Line Manager on products, processes, and procedures to contribute to our continuous improvement efforts.Attend planned team meetings and learning sessions as required.Show interest in learning something new every day.Participate positively in pre and post-shift briefs and hotel team huddles and apply learning the next day.Volunteer to participate in company campaigns like Travel with Purpose or TM committee.Execute duties as assigned by the Hotel Leadership team and be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen, or maintenance.What are we looking for? A Housekeeping Host serving Hilton is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
Planning and organizing.Good oral and written communication.Previous experience in Laundry.Good interpersonal skills.Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office.Committed to delivering a high level of customer service.Excellent standards of cleanliness.It is advantageous in this position if you demonstrate the following capabilities:
Ability to work in a team.Excellent attention to detail.What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
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