Hotel Operations Manager

Salary: Negotiable - Depending on experience
Minimum Requirements:

Minimum of 3 years' experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
Should be experienced within all different areas of a Hotel
Polite, friendly person with a strong personality that can think on their feet
Well spoken and well presented individual
Strong leader who has been in charge of employees before
Must have grade 12 and be computer literate
Previous experience on Opera and Micros would be an advantage
Formal hospitality degree/diploma preferable

Candidate Responsibilities:

Responsible for the management of the operational area to achieve customer satisfaction.
Effective leadership, managing and overseeing all departments within the hotel.
Plan and manage the day-to-day operations effectively.
Drive the broader goals of the hotel in relation to all outlets.
Ensure consistent acquisition and maintenance of guests.
Manage Human Resources paperwork for the entire hotel.
Ensure required policies, procedures, and administrative systems and controls are in place.
Day-to-day guest interaction to receive feedback and actively implement necessary actions.
Oversee and assist in departmental stock takes.
Adhere to all company practices.
Lead, train, and motivate the team.
Drive the hotel's quality plan and implement all required standards.
Stand in and perform the duties of an Acting General Manager in the absence of the General Manager.


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