Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSImmediate Manager: Cluster General ManagerPosition scopeThis position is responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.The Hotel Manager will plan, organize, direct and coordinate management activities of the operations in conjunction with the Cluster General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.General Duties and Responsibilities:Business PerformanceSupport the annual budgeting process and financial forecast for the operations departmentsEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelinesAnalyze monthly P&L and month-end reports, identify deviation from business plan goalsGather and report financial information to the Director of Finance and Business Support and Cluster General ManagerOperationsDevelop, recommend, implement and manage the operational department's annual and long term goalsConduct daily briefing with management on current key activitiesEnsure optimal compliance with corporate focus audit, local health and safety, and other statutory regulationsEvaluate changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessaryAnticipate and address guest issues, establish proactive processes to promote guest satisfactionCommunicate in an effective and timely manner with Cluster General Manager and Shared Services Team on matters which require their attentionRepresent the Brand in projecting a credible image to the market, residents and colleagues alikeBe present to personally welcome key residents and patrons, and entertain key accounts' representativesHelp to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelinesBe visible around the hotel and show an active interest in our colleagues' welfareHelp and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner's representativeFollow appropriate protocol in communicating with the appointed Owner's representative and keep the Cluster General Manager informed of such communicationsTeam ManagementManage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managersAssist Cluster General Manager with interviews, selection and recruitment of operations departments management teamIdentify and develop team members with potentialConduct performance review and manage performance issues that arise within the operations departments management teamConstantly monitor team members performance, attitude and degree of professionalismYour experience and skills include:Must be able to speak, read, write and understand the English languageRequires excellent communication skills, both verbal and writtenExcellent interpersonal and organizational skills, with a keen focus on attention to detail, follow-up and refined guest service skillsMust be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externallyClear working knowledge of budget planning and executionProficient in computer skills, including but not limited to Microsoft Outlook, Word, Excel and PowerPointAbility to multi-task and work well in stressful and high-pressure situationsAbility to build strong relationships, interact and influence others at all levels of the organization, a team player, motivator & self-starterAbility to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitablySelf-confident, proactive, and able to prioritize and make effective decisionsHigh degree of professionalism with strong understanding of hotel operations and business acumenAnalytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this positionEducationUniversity/College degree in a related discipline preferred, or a minimum of 10 years hospitality experienceExperienceMinimum of 5 years experience as a Division Head in a fast paced, high volume, complex environment requiredProven record to coordinate multiple departments to make gains towards targeted GOP, guest feedback and employee engagement resultsProven success in leadership of Rooms, Food & Beverage and other departmentsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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