Hotel General Manager

We are seeking a dynamic and experienced Hotel General Manager for our hotel overlooking the beautiful Rustenburg Kloof, located just outside Rustenburg and in the North-West Province.  The Hotel General Manager is responsible for the overall operation and management of the hotel, ensuring high levels of customer satisfaction, profitability, and employee engagement. The Hotel General Manager will oversee all departments within the hotel, including but not limited to front desk, housekeeping, food and beverage, sales and marketing, maintenance, and human resources.
Key Responsibilities:
Develop and implement strategic plans to achieve corporate goals and objectives.
Monitor financial performance, including budgeting, forecasting, and managing expenses.
Ensure the hotel maintains high standards of service and cleanliness.
Develop and implement marketing and sales initiatives to drive revenue growth.
Foster a positive work environment, including hiring, training, and developing staff.
Communicate with guests and resolve any issues or concerns in a timely and professional manner.
Maintain strong relationships with vendors, suppliers, and local community partners.
Ensure compliance with all hotel policies, procedures, and regulations

Qualifications and Requirements:
Grade 12 or equivalent qualification.
Must have a tertiary qualification in Hotel Management, Business Administration, or related field.

Must have a minimum of 5 (five) years of experience in hotel management, with at least 3 (three) years in the role of Hotel General Manager.
Must have a valid Driver's license and own reliable motor vehicle.
Good knowledge of Hotel PMS systems, such as Ezee, Protel, Semper, Opera, Apex etc.
Must be comfortable setting up and executing gala dinners.
Must have reasonable knowledge of Industrial Relations legislation.
Must be prepared to work long hours.
This position is a five and a half day working week.
Strong leadership and communication skills.
Proven track record of driving revenue and profitability in a hotel setting.
Knowledge of financial management, budgeting, and forecasting.
Ability to work effectively under pressure and adapt to changing environments