An exciting opportunity has opened for an experienced Hotel Front Office Manager to join the prestigious *5 Drostdy Hotel in historic Graaff-Reinet!
If you're a South African citizen with a strong hospitality background, OPERA software expertise, and the drive to lead a dedicated team, this role offers an exceptional setting to advance your career.
Key Responsibilities:
Managing all front office operations to deliver seamless guest experiences
Leading and inspiring the front office team to uphold luxury service standards
Handling guest inquiries, check-ins, and check-outs with efficiency and care
Ensuring compliance with hotel policies, safety, and legal requirements
Requirements:
Academic Qualifications and Background:
Degree or equivalent in Hospitality Management/Leadership
Extensive background in front office service
Languages:
Proficient in English (written and spoken)
Ability to communicate verbally in at least one additional official language, plus an international language
Work Experience:
3+ years overseeing front office operations management in a luxury 4-star hotel
More than 3 years managing front office services in a similar luxury environment
Job Technical Skills:
Proficiency in international styles of service
Skilled in up-sell and cross-sell strategies
Proficient in property-specific management software and booking channel management
Strong understanding of financial good practices and operational finance
Skilled in Microsoft Office and digital communication tools
Familiar with specialist terminology, including F&B service, culinary, housekeeping, wardrobe, maintenance, security, and finance
Experienced in interpreting guest feedback metrics for service improvement
Please Note: South African Citizens Only
Why Join Us? Become part of the Drostdy Hotel team, where elegance and heritage combine to offer an unparalleled guest experience. This role provides growth and development opportunities in a luxury hospitality environment.
Are you ready to lead in this unique setting? Apply now or connect for more information!
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